Ryder Reid Legal
Technology Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technology Support Specialist
London | Full-Time | On-Site
An exciting opportunity has arisen for a Technology Support Specialist to join the London office of a leading international law firm.
This role is ideal for a customer-focused IT professional looking to build their experience within a fast-paced, professional environment. You'll play a key role in delivering hands-on technical support to users, ensuring technology services operate efficiently and providing an exceptional support experience across the business.
The Opportunity
As part of a highly regarded Technology & Information Services team, you will be responsible for supporting desktop and laptop technologies, mobile devices, meeting room technology, printers, and a range of user-facing systems.
Working closely with colleagues across the business, you'll troubleshoot technical issues, deploy new equipment, and help maintain a seamless technology experience for end users.
Key Responsibilities
- Provide technical support for desktops, laptops, mobile devices, printers, and peripherals.
- Configure, deploy, and maintain PC and notebook hardware.
- Support and troubleshoot mobile technology, including smartphones and tablets.
- Perform hardware installations, upgrades, repairs, and preventative maintenance.
- Assist with meeting room and audio-visual technology setup and support.
- Conduct daily checks to ensure conference room technology is functioning correctly.
- Log, manage, and resolve support requests through the ticketing system.
- Maintain accurate hardware and software inventory records.
- Manage loan equipment and device deployment processes.
- Diagnose technical issues and implement effective solutions in a timely manner.
- Deliver a high level of customer service and support to users at all levels of the business.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
You'll be a proactive and service-oriented individual who enjoys solving problems and building strong relationships with users.
Essential Skills
- Strong customer service and communication skills.
- Good understanding of Windows operating systems and Microsoft Office applications.
- Ability to troubleshoot hardware and software issues effectively.
- Strong analytical and problem-solving abilities.
- Excellent organisational skills and attention to detail.
- Ability to work independently and manage competing priorities.
Desirable Experience
- Previous experience in an IT Support, Helpdesk, Desktop Support, or Technology Support role.
- Experience supporting laptops, desktops, printers, and peripheral devices.
- Exposure to mobile device support, including iPhones and iPads.
- Experience working with remote connectivity and networking technologies.
- Degree in Computer Science, Information Systems, or a related discipline.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Ideal Backgrounds
We welcome applications from candidates with:
- 1–3 years' experience in an IT support environment.
- Strong customer-facing experience.
- Experience gained within professional services, legal, financial services, hospitality, or other service-driven environments.
- A genuine passion for technology and delivering exceptional user support.
If you're looking to join a prestigious international organisation where technology and client service are at the heart of the business, we'd love to hear from you.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location