Arbuthnot Latham
Technology Training and Adoption Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Technology Training and Adoption Specialist
Role Title: Microsoft 365 Adoption & Training Specialist
About Arbuthnot Latham
Arbuthnot Latham combines private and commercial banking, wealth planning, and investment management underpinned by traditional relationship-driven banking powered by modern technology.
Job Purpose
The purpose of this role is to:
- Drive user adoption of Microsoft 365 (Office apps, Teams, SharePoint, OneDrive, and Copilot)
- Deliver targeted training and change management activities
- Embed governance, security, and compliance-aware behaviours into daily working practices
Core Responsibilities
Adoption & Engagement
- Track adoption metrics (usage, feature uptake, champion activities, training completion) via dashboards and share regular updates with programme leads.
- Design and deliver customised training—including awareness sessions, workshops, webinars, and self-paced modules—tailored to roles/personas.
- Maintain a comprehensive training resource library aligned with business functions.
- Conduct readiness assessments, user segmentation, and persona mapping, prioritising use cases tied to business outcomes (e.g., productivity, collaboration, Copilot readiness).
Campaign Management
- Lead a structured adoption campaign, from pilot phase to phased rollout, extending into a 12-month post-launch adoption cycle.
- Coordinate refreshers, champion engagement, hypercare support, and virtual/physical “office hours”.
- Build and sustain a champion/super-user network to unsilo adoption efforts and reduce dependency on external partners.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Governance & Operational Support
- Provide light-touch admin support (e.g., user setup, licence validation, incident triage) in partnership with IT/ managed services.
- Promote secure, compliant behaviours (data privacy, residency, escalation protocols).
Knowledge, Experience & Skills
Essential
✦ Training & Facilitation
- Ability to design and deliver practical workshops, webinars, hands-on sessions.
✦ Change Management
- Strong grasp of phased rollouts, champion networks, communications planning, and post-launch adoption.
✦ Digital Proficiency
- Proficient user of Microsoft 365 (Office apps, Teams, OneDrive, SharePoint), with workplace application of Copilot (e.g., prompt-based use cases).
✦ Stakeholder Engagement
- Exceptional interpersonal skills; ability to influence and collaborate across business units and compliance teams.
✦ Security & Compliance
- Aware of data residency requirements, sensitivity protocols, and escalation criteria for governance issues.
Desirable
- Foundation in Microsoft 365 tenant administration (licensing, monitoring, configurations).
- Exposure to low-code automation (Power Platform) for advanced adoption scenarios.
Success Measures
- Training: Session volume, completion rates, satisfaction scores.
- Adoption: Growth in feature usage, Copilot uptake among cohorts, champion network engagement.
- Compliance: Resolved escalations, adherence to governance during pilots/rollouts.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
Essentials
- Bachelor’s or master’s degree in computer science, IT, education, or equivalent professional experience.
Desirable
- Microsoft 365 Training certification.
- Power Automate (or similar automation) certification.
Employment Benefits
Join a collaborative, dynamic team where visibility, innovation, and well-being are prioritised.
🔹 Work Life:
- One hybrid day/week (office mandatory 4 days, home 1).
- Emphasis on in-person collaboration and workplace inclusion.
🔹 Perks & Benefits:
- 5 days/year holiday flex (buy, sell or rollover).
- Pension scheme via a top-tier provider.
- Private health cover + family benefits.
- 4× life insurance + discretionary bonus.
- Flexible benefits: Cycle-to-work scheme, gym memberships, health assessments, season ticket loans, dental insurance, plus loyalty discounts.
Formalities
📋 Privacy Notice 🎧 Reasonable Adjustments: Please contact recruitment@arbuthnot.co.uk to discuss accessibility during the recruitment process.
"We value and belong." Learn more at ArbitrohnotLatham.com/careers.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location