Kraken
TechOps Generalist - 12 Month FTC
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TechOps Generalist - 12 Month FTC
TechOps Generalist – Join Kraken’s Mission to Shape Sustainable Energy
"Help us use technology to make a big green dent in the universe!"
Kraken powers innovation in global energy with a smart, sustainable system. We optimise renewable generation, enhance grid intelligence, and empower utilities to deliver outstanding customer experiences through a transformative operating system for energy—driving change worldwide.
We’re at an exciting juncture in energy transformation. Join us in shaping a better, more sustainable future.
About the Role
Kraken’s TechOps is a modern, lean alternative to traditional enterprise IT. Spanning frontline support, technical projects, and strategic improvements, our small but highly effective team is scaling Kraken securely and safely with people at the heart of everything.
This broad, highly varied role blends identity, devices, SaaS, networking, automation, and infrastructure—handling ambiguity and turning it into action. Our fully cloud-based operations expose you to cutting-edge, industry-relevant tools.
As a TechOps Generalist, you’ll be instrumental in day-to-day service delivery, technical decision-making, and shaping TechOps as we grow. Crave ownership? You’ll find it here.
TechOps thrives on empathy. A big portion of your time will be spent directly supporting Kraken employees—anticipating their needs, solving real-world problems, and ensuring technology empowers people rather than hinders them. Friendship and support take priority over SLAs and metrics.
Our vision? Seamless, human-centric technology that disappears into the background—right when it matters most.
What You’ll Do
You’ll be the versatile catalyst keeping Kraken’s tech infrastructure running smoothly while driving long-term progress:
- Provide end-to-end support
- Deliver 1st, 2nd, and 3rd line tech support across the business
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Own and execute critical TechOps work
- Solve issues across identity, devices, SaaS, networking, and office infrastructure
- Balance reactive support with proactive improvements alongside the TechOps Lead
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Innovate for the future
- Contribute to technical projects that boost security, reliability, and scalability
- Design, enhance, and automate systems and processes to reduce manual effort and risk
- Partner with Security, Engineering, and other teams to align security, productivity, and user experience
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Enable global operations
- Support offices worldwide
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Turn complexity into solutions
- Identify recurring problems, analyse root causes, and build long-term fixes—not just workarounds.
Past & Potential TechOps Projects
Examples of work the role handles include:
- MDM improvements (macOS & Windows migrations)
- Identity & SSO enhancements (e.g., integrating phishing-resistant auth)
- Device trust & posture compliance solutions
- Secure authentication upgrades
- Office networking, AV, and access control optimisations
- SaaS migrations & integrations
What You’ll Have
Must Have
✅ Strong hands-on experience in IT, TechOps, or systems roles ✅ Deep Windows & macOS expertise—quick diagnosis and troubleshooting ✅ Proven 1st, 2nd, and 3rd line support experience ✅ Comfort thriving in ambiguous environments, juggling competing priorities ✅ Technical foundation covering identity, MDM, SaaS, and networking ✅ Ability to communicate clearly with both technical and non-technical stakeholders ✅ People-first mindset with carefully considered decision-making
Catch if You Have (Nice extra perks!)
🔹 Multi-platform experience (macOS, Windows, iOS, Android) 🔹 IAM platform knowledge/EAA tools (e.g., Okta, Google Workspace, Microsoft Entra) 🔹 SSO tech fluency (OAuth, SAML, SCIM, etc.) 🔹 Automation drive: Enjoy scripting, APIs, and reducing repetitive manual work 🔹 Global/distributed collaboration experience
Get help with your application
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Still excited? We here at Kraken love passionate sailors—experience gaps don’t matter if you have drive and enthusiasm! Tell us where you’d like to grow, and yours could be the journey we’d love to take together.
Why Join Kraken?
📌 Do meaningful work—reduce humanity’s environmental footprint with sustainable energy innovation 🌍 Certified Great Places to Work in France, Germany, Spain, Japan, and Australia 🌟 4.7/5 Glassdoor rating (UK), meaning staff love their collaborative environment 🤝 Give as much feedback as receive—your voice is valued
Not a culture reflext? We’re passionate about learning from, growing, and supporting genuinely decent people who embody honesty and empathy.
Diversity & Inclusion Matters
We champion equal opportunity and avoid bias. Underrepresented groups (particularly women) often hesitate if they tick all requirements. We encourage you to apply anyway!
About Your Comfort at Kraken
To make our partnership work for everyone, we’re committed to accommodations and unique preferences throughout the hiring process. Don’t hesitate—contact inclusion@kraken.tech, and we’ll adapt for you!
Legal & Privacy Notes
Data processing for your application is governed by our Privacy Notices, including GDPR, CCPA, and other legal protections. An aritfficial intelligence system supports parts of our hiring process, but final decisions are human-led. For more info, please enquire.
Come be part of the Кракен family. Because the universe needs more entryists in it. Apply now!
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