Future Talent Group
TechOps Lead
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TechOps Lead
Role Overview
📍 Location: Purley (hybrid, two days a week, onsite parking available) 💰 Salary: £50,000 – £60,000 + benefits
We are partnering with a fast-growing, venture-backed technology business to appoint a TechOps Lead, responsible for critical technical operations.
This is a unique opportunity for someone who enjoys balancing hands-on technical problem-solving with leadership responsibility. You’ll lead a small team while remaining actively engaged in technology, helping to build processes, improve reliability, drive technical standards, and foster a more proactive operational environment.
This is not a traditional IT support role—you must thrive in operational technology environments, where infrastructure, networks, connected devices, monitoring platforms, and real-world systems converge.
Key Responsibilities
The TechOps Lead will take end-to-end ownership of a distributed technology estate, ensuring systems remain operational, reliable, secure, and scalable. You will:
- Lead, mentor, and develop a team of technical operations engineers
- Own operational processes, runbooks, escalation procedures, and technical standards
- Manage ticketing workflows, prioritisation, root cause analysis, and service improvements
- Drive monitoring, alerting, and preventative maintenance initiatives
- Maintain hands-on involvement in diagnosing complex issues, supporting deployments, and improving monitoring capabilities
- Serve as the technical authority for the function
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Requirements
To succeed in this role, you must have:
- 6+ years of experience in Technical Operations, Infrastructure, IT Operations, Field Engineering, Systems Support, or a closely aligned environment
- Previous experience in leading or managing technical teams
- Strong networking knowledge, including:
- VPNs
- DNS
- DHCP
- Routing
- Switching
- Firewalls
- Experience managing distributed devices, operational technology, IoT environments, or multi-site infrastructure
Ideal Candidate Attributes
This role excels best with someone who Naturally takes ownership—not waiting for faults but proactively identifying and preventing issues, always leaving systems and processes improved.
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We seek individuals with:
- Calm, structured thinking under high-pressure situations
- Exceptional diagnostic and problem-solving skills
- The ability to balance leadership with hands-on technical execution
- A proactive approach to process and system improvements
Why Join Us?
- Significant ownership and autonomy – Shape the growing technical function at your own pace.
- Exposure to a variety of technologies and operational challenges at scale.
- Hybrid working environment – A modern balance of flexibility and collaboration.
- Direct access to senior leadership – Your voice and expertise influence decision-making.
- Clear opportunity to have a visible impact within a company undergoing rapid growth.
If this sounds like you—someone who loves solving complex problems, builds better systems, leads from the front, and takes genuine ownership of outcomes—we’d love to hear from you.
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