Pin Point Health
Telecare Field Technician
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Hours: 37 hours per week
Shift Pattern: Monday to Thursday, 9:00am – 5:00pm; Friday, 9:00am – 4:30pm
Pay: £13.45 per hour
Contract: Temporary to Permanent
About The Role
We are looking for a compassionate and reliable Telecare Field Technician to join our team. In this field-based role, you will be responsible for installing, repairing, replacing, and maintaining telecare equipment in customers' homes and supported housing settings.
This is a lone-working position, requiring excellent communication skills and the confidence to work independently while providing a high level of customer service. The role operates Monday to Friday, with participation in an on-call rota covering evenings, nights, weekends, and bank holidays.
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Key Responsibilities
- Install, repair, replace, and maintain telecare equipment at customer locations.
- Provide clear guidance and support to service users, ensuring they understand how to use the equipment safely and effectively.
- Assess situations and take appropriate action in line with company procedures and training.
- Accurately update service user records and maintain relevant documentation using company systems.
- Work safely and independently while remaining in regular contact with the wider team.
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Requirements
- A caring, calm, and empathetic approach, with excellent communication skills.
- Confidence working independently in a field-based, lone-working environment.
- Willingness to participate in a rolling on-call rota, including nights, weekends, and bank holidays.
- Full UK Driving Licence (a company vehicle will be provided).
- Basic IT skills and good attention to detail for accurate record keeping.
- Willingness to undergo an Enhanced DBS check.
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