Guru Technology Limited
Telecoms Engineer
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Role Overview
We are looking for a skilled and technically capable Telecoms Engineer to install, maintain, troubleshoot, and coordinate telecoms and connectivity services across multiple product sets. This is a hands-on, hybrid role: day-to-day, you will be installing structured cabling and WiFi access points, setting up hosted phone systems, coordinating orders, and diagnosing/resolving faults on customer sites.
This role suits someone with a solid grounding in telecoms installation and network troubleshooting who enjoys hands-on technical work, is comfortable working independently on customer sites, and takes pride in getting the detail right.
Key Responsibilities
- Install, terminate and test structured cabling (Cat5/Cat6/Cat6a) to a high standard, including first and second fix, patching and labelling.
- Install and maintain WiFi access points, ensuring correct placement, cabling, power (PoE) and connectivity checks.
- Carry out network troubleshooting, including basic router/switch configuration and connectivity checks, to diagnose and resolve faults on site.
- Proactively communicate with customers regarding appointment times, delays, or changes to scope.
- Ensure equipment, materials and site access are in place ahead of each visit, keeping job logs and internal systems accurate and up to date.
- Install Hosted Phone Systems to customers' specifications and satisfaction.
- Diagnose and troubleshoot telecoms and connectivity faults, escalating where necessary.
- Liaise with third-party engineers and subcontractors to ensure work is delivered to specification and on schedule.
- Maintain accurate records of installations, faults, and resolutions, including photos and completion sign-off where required. This includes site survey documents and risk assessments.
- Identify and flag risks or delays to delivery timescales and support resolution to keep projects on track.
- Follow health & safety procedures at all times when working on customer sites.
- Coordinate orders with the various relevant stakeholders.
- Update CRM with relevant information and ensure accuracy.
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Essential Skills & Experience
- Proven experience in telecoms installation, including fault-finding and troubleshooting.
- Experienced in structured cabling, inclusive but not limited to Cat5/Cat6/Cat6a.
- Installing and maintaining WiFi access points.
- Installing hosted phone systems.
- Network troubleshooting.
- Strong organisational skills, with the ability to plan and coordinate multiple jobs and priorities at once.
- High attention to detail, particularly around scheduling accuracy and job documentation.
- A willingness to learn new products, systems and technologies as the product set evolves.
- Comfortable working both independently in the field and as part of a delivery team.
- Good communication skills, confident liaising with customers, engineers and suppliers.
- Full UK driving licence.
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Desirable/Not Essential
- Experience with Salesforce.
- Previous experience in a delivery, coordination, or project support role within telecoms or IT.
Personal Attributes
- Organised and methodical, with the ability to manage a varied workload.
- Reliable and adaptable.
- A proactive problem-solver who takes ownership of issues through to resolution.
- A team player who communicates clearly with colleagues, customers and suppliers.
Benefits
- Company van provided.
- All tools and equipment provided.
- Performance-related incentives and bonus scheme.
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