M Group
Telematics Supervisor
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Telematics Supervisor
A hands-on Telematics Supervisor position with M Group Services Plant & Fleet Solutions
Where will you be working? Our Group Support roles span 11,000+ colleagues who deliver essential infrastructure across water, energy, transport, and telecom. With 8 depots UK-wide, M Group Services manages:
- 9,000+ vehicles
- 25,000+ owned/hired fleet assets
About the Role
You’ll lead a small team managing telematics systems across a circa 15,000-strong vehicle fleet. This hybrid role blends operational administration with team leadership, ensuring seamless tracking and lifecycle data integrity.
📌 What You’ll Be Doing
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Team Leadership:
- Lead, motivate, and develop a small telematics team via workload planning, coaching, and performance management.
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Telematics Administration:
- Guarantee accurate system updates, data integrity, and fleet-wide reporting.
- Oversee installation, removal, and reallocation of telematics units (collaborating with fitters and suppliers).
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Troubleshooting & Escalation:
- Act as first point of escalation for complex telematics issues.
- Coordinate fault resolution while adhering to service levels and KPIs.
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Compliance & Reporting:
- Monitor team performance and produce regular reports on installations, metrics, and outstanding actions.
- Bound by GDPR, ensuring audit-ready compliance and process improvements.
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Stakeholder Engagement:
- Foster strong relationships with internal teams and external partners.
📋 What You’ll Bring
Key experience and skills include:
- Operational expertise: Telematics/fleet management or equivalent.
- Leadership qualification: Prior supervisory/team leadership roles.
- Technical proficiency:
- Fluent in Microsoft Office (Excel/Outlook) and fleet/telematics platforms.
- Ability to prioritise tasks and manage accuracy under scrutiny.
- Collaborative mindset: Adaptable for hybrid environments (remote + depot).
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🎁 Benefits On Offer
Core
- Pension scheme (matched/contributory)
- Online GP service (24/7)
- Employee Assistance Programme
- My Rewards portal (1,000+ retail discounts)
- Life assurance
- Cycle-to-work/salary finance plans
Essential Infrastructure Advantage
- Discretionary bonus scheme
- 25 days leave + bank holidays
- Employee referral programme ("Recommend a Friend")
🚀 About Us
An employer of choice, M Group champions diversity (including veterans) and fosters inclusion via ENABLE networks. Our culture is guided by core values: "Responsible. Open. Together. Ambitious." — empowering colleagues to lead essential infrastructure services for life.
Trainings and executive programmes support growth at every career level. Join us now — applications considered immediately.
Note: Roles may close early; background checks/drug/alcohol testing apply for certain positions.
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