How your CV stacks up
Upload your CV to see how well it fits this job role
?%
JOB TITLE: Telesales Agent
JOB LOCATION: Belfast
TERMS:
- Salary: 26,033.00 with an OTE 40k + with uncapped commission.
- Position Type: Permanent (hybrid working)
THE JOB
As a Telesales Agent, you will be leading the way as the telephone voice of sales for Fibrus, delivering amazing customer experience, selling our products and services to our prospective clients across residential and small businesses enquiring about Fibrus Hyperfast Fibre broadband and ancillary products. You will become part of our vibrant and fast-paced desk sales team, working on one of our call or online chat campaigns. This could range from inbound to outbound, warm to cold data.
Your Profile
What Will You Be Doing?
- Helping customers to make the move to Fibrus, making phone-based sales from outbound and inbound calls
- Helping customers find pre-contract solutions and processing sales via web chat
- Ensuring all orders are processed efficiently & effectively using Fibrus ordering system
- Following up with customers to ensure they are fully updated with order / installation progress
- Working closely with other members of the Fibrus Team
- Ensuring quality and compliance standards at all times and meeting and exceeding operational sales targets consistently
What Will You Bring?
- Demonstrable telephone-based or face-to-face sales experience
- Commitment, professionalism, reliability, target-driven, and ambitious, demonstrating a willingness to learn
- Confidence using systems and software to process orders and communicate
- Excellent/confident verbal and written communication skills
- A can-do attitude and the desire to deliver a quality service to customers
- Understanding the importance of compliance in the telesales environment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Is Fibrus For Me?
At Fibrus, we put our people first! As award winners in Advancing Diversity in the Workplace at the 2023 Women in Business awards and having recently been awarded the Investors in People ‘We invest in People’ standard accreditation, we are proud to be a company who encourage colleagues to do and be their very best. Our culture is focused on trust, collaboration, growth, and flexibility.
We invest in our people, offering colleagues benefits that improve their personal lives as well as their careers! So along with competitive salaries and an excellent benefits package, we also offer our colleagues benefits including mental health workshops, professional development support, and private healthcare. We also recognise the importance of supporting our colleagues with life changes and have comprehensive policies around menopause, mental health, pregnancy loss, and leave for maternity, parental, and adoption.
As we continue to grow, you would be joining a team of dedicated and passionate people who work super hard every day to improve the lives of those in our own communities by transforming the digital infrastructure of Northern Ireland and Great Britain!
We’re building something special at Fibrus, with our team at the very heart of it and we are excited to speak to potential colleagues who share our purpose!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
How to Apply
To apply to join the Fibrus Group, please do so online, and our recruitment team will be in contact with you once we’ve had a chance to have a look at your application. We wish you the best of luck and thank you for your interest in Fibrus. #Fibrus
At Fibrus Limited, we recognise the positive value of diversity, promote equality, and challenge unfair discrimination. We are an equal opportunities employer and always aim to recruit the person who is most suited to the job, welcoming people of all backgrounds. We particularly encourage applications from women, under-represented genders, individuals with disabilities, and under-represented ethnicities. We’re happy to discuss flexible working - there is no obligation to raise this at the application stage but if you wish to do so, you are welcome to.
All offers of employment with Fibrus will be subject to the satisfactory completion of pre-employment checks which may include all or some of the following: references, right to work, criminal record history, professional qualifications.
Fibrus Limited, Fibrus ISP, Hyperfast, and Viberoptix, belong to the Infracapital group of companies. We will retain your information, for the purposes of recruitment, for a period of up to 12 months. We may also share your information with our partner organisations for the purposes of recruitment. Please email careers@fibrus.com if you do not wish us to retain your information or do not wish for us to share your information.
Why Us?
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills