Howdens
Telesales / Business Developer
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Telesales / Business Developer
Business Developer (UK-Based Depot Role at Howdens, The UK’s No.1 Trade Kitchen Supplier)
About the Role
Join Howdens—the UK’s leading trade kitchen supplier—as a Business Developer, playing a pivotal role in growing your local depot. This is an opportunity for someone who thrives on face-to-face and phone-based customer interaction, relationship-building, and driving business growth in a fast-paced, commercial environment.
You’ll introduce new trade customers to Howdens, foster long-term partnerships with existing accounts, and identify opportunities to expand revenue streams by deeply understanding customer needs and projects. Working within a dynamic depot team, your role will align with telesales teams, Kitchen Sales Designers, and Territory Sales Representatives to turn conversations into sales.
Ideal for you if you: ✔ Are confident, proactive communicators—comfortable with phone-based and in-person sales. ✔ Enjoy building rapport and translating relationships into business growth. ✔ Are wedded to concrete targets and results with a commercial mindset. ✔ Self-motivated, organised, and thrives in a supportive yet fast-paced team culture. ✔ Excels in managing multiple customer pipelines and keeping activities on track.
Key Responsibilities
Customer Engagement & Sales Growth
- Cold and warm calling existing trade customers to build long-term loyalty and future revenue.
- Analyse customer data to identify inactive accounts and reactivate them proactively.
- Monitor customer projects to spot opportunities where Howdens products can add value or drive repeat sales.
- Identify trends or gaps to recommend bespoke solutions to depots/sales designers.
Lead Generation & Pipeline Management
- Manage targeted lists and hit daily call targets to consistently grow opportunities.
- Schedule and arrange on-site surveys/introductions for Howdens Kitchen Sales Designers.
- Convert leads to one-on-one meetings and ensure alignment across teams.
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Operational Support
- Promote products, promotions, and trade events to customers to maintain engagement.
- Assist the depot in administrative tasks, including invoicing, CRM updates, and general operational workflows.
- Assist Territorial teams in hitting sales targets and datapoints using a collaborative approach.
Requirements & Skills
Essential
- Below-the-lineability (telesales, account management, or customer-focused roles) is advantageous.
- Strong verbal skills—both warm, pivotal client interactions and cold outreach.
- Commercial drive with a focus on response rates, conversions, and revenue growth.
- Proactivity: self-starter who thrives under daily date-weight targets.
- Customer-centricity—ability to listen, listen, then understand client needs to provide tailored solutions.
- Stamina & resilience for a working wage—primarily cold calling and CRM management.
Desirable
- Industry familiarity with trade kitchen, joinery, or commercial B2B sales related to construction.
- Knowledge of CRM tools (e.g., SalesForce) to track customer activity/opportunities.
- Flexible attitude to manage life easterly or weekend hours if impact requires.
What We Offer
Howdens Family:
- Training for all dialers, including startup software induction, ongoing development, and route critiquing.
- 20% site discount on Howdens products—saving for every applicant.
- Fortress pension plan (up to 12% company contribution).
- Fourteen paid bank holidays + pre-programmed entitlement to such days as career seniors.
- Holiday entitlement guidelines increase over time.
- WFIBWRS BUYASPUR—. → Share-share scheme (work out accrual via HR).
- 40-hour workweek, never requiring evening, Sunday, or Bank Holiday shifts.
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Employee benefits:
- Virtual GP access and mental wellbeing support for you and your dependents.
- Flexible adjustments available—Rhiannon in Global Recruitment abserving enquiries on email: recruitment@howdens.com.
What It’s Like to Work at Howdens
- Customer-obsession: Every decision centres on "getting it right" for trade partners.
- Flat hierarchy—everyone pitches in to throw sales success.
- Speed and efficiency: Work fast, act decisively, and finish what you start, first time.
- Team bonuses: Share and thrive in capped-management intrinsicala if adding value pays.
- Co-ownership culture: Difference-makers acknowledge everyone’s contribution equally.
About Howdens
Howdens Joinery is a FTSE 100 company with +900 retail depots and 11,000+ staff nationwide. Last year, sales reached £2.3bn, capping continued growth. Supported with ever-greater customer service and enhanced performance, we align globally around: "Everything is Worthwhile for ALL." Inclusivity and accessibility form the core of our people-first culture. Please email recruitment@howdens.com at an early stage to request adjustments.
Appointment Notes
- Requires an applicant in possession of a valid UK right to work.
- No sponsorship of this depot role—please cite interest without sponsorship-related questions.
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If Howdens matches your drive, ambition, and intent to develop within a supportive team, click "Apply" below! The door is open for your future.—Join us now.
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