Telesales & Customer Service Operator

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

Reports to: Office Manager

Depot: LWC North East

Overview

To complete a daily Out Bound Diary, building relationships with customers, whilst work on retaining existing accounts, reporting technical faults on behalf of customers, up selling on certain products and introducing new lines. Taking a high volume of incoming calls which include customer complaints, queries, orders etc., contacting potential customers, order processing and arranging deliveries.

Main Duties

• To ensure high standards of customer services, taking and inputting orders efficiently and accurately.
• Have the ability to convert incoming calls to Planned Out-Bound calls.
• To have a clear and personable telephone manner.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of LWC Drinks own brand products.
• To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs.
• Building relationships with weekly telesales customers, being a regular point of contact.
• To promote from our promotional brochure and up sell specific drives.
• Understanding the need to target specific customers with products that are relevant to them.
• Be responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc.
• Plan calls and target GAPs in supply using relevant systems.