The Guildhall Northampton
Temporary Accommodation Officer
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Temporary Accommodation Officer
Temporary Accommodation Officer
About The Role
Do you have a passion for Housing, Homelessness, or Property Management?
Will you thrive in a fast-paced role dealing with a wide variety of people, including those with complex needs?
Are you hardworking, resilient, and able to think clearly under pressure with a solutions-based approach?
This is an exciting frontline role within West Northamptonshire Council’s Homelessness and Housing Solutions response. As a new unitary council, embedding a fresh structure, this is a great opportunity to join us as we develop staff and shape best practices in supporting people across our community while delivering exceptional service.
⚠️ Key Requirement: Role is exempt from the Rehabilitation of Offenders Act 1974 and requires an enhanced DBS certificate. The Council is also committed to safeguarding and promoting the welfare of children and vulnerable adults, expecting all staff to share this commitment.
What Will You Be Doing?
Working alongside the Homelessness & Housing Solutions Team, your responsibilities include:
- Managing occupants of interim and temporary accommodation, from move-ins, check-outs, rent accounting, and daily placement oversight.
- Ensuring all Council-owned accommodation is safe, clean, and well-maintained with an eye on cost-efficiency.
- Supporting customers during their placement, particularly in areas like:
- Housing Benefit guidance and applications
- Housing register navigation
- Other life-management challenges they may face
- Collaborating with internal teams, partners, and external organisations to deliver the very best outcomes for service users.
- Contributing to changes that positively impact lives.
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About You
We’re looking for a candidate with:
- At least 2 years of relevant work experience in a customer-focused environment, capable of performing under pressure.
- Strong oral and written communication skills, alongside:
- Exceptional negotiation abilities
- Reliable problem-solving skills
- Skilful workload management and crucial prioritisation when needed.
- Self-motivation and the ability to act decisively in fast-paced situations.
- A valid driving licence and reliable access to a car (a non-negotiable requirement for this role).
(Previous applicants need not apply.)
Our Benefits
For more information about our complete list of employee benefits, visit our careers page: Why you should work for us | West Northamptonshire Council.
About Us
At West Northamptonshire Council (WNC), we’re driven by people—those who:
- Embrace innovation and challenge the status quo.
- Care deeply about every detail.
- Thrive in ambitious, collaborative workplaces.
- Use our THRIVE principles (Trust | High Performance | Respect | Innovate | Empower) to deliver outstanding services.
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Our core mission is to make West Northamptonshire a great place to live, work, visit, and thrive.
Our Commitments
- Diversity, Equality, Equity & Inclusion (DEI) are at the heart of everything we do, ensuring all colleagues can reach their full potential.
- Disability-confident employer and a supporter of:
- The Armed Forces Covenant
- The Care Leaver Covenant partner
--- Watch our DEI film to hear from WNC colleagues about how DEI is prioritised.
If you need additional support or reasonable adjustments during recruitment (e.g., job description improvements or translation), please email careers@westnorthants.gov.uk.
West Northamptonshire Council – where careers thrive.
Salary & Details
Role Name: Temporary Accommodation Officer
- Salary: £34,203 to £37,067 (Annual, Full Time, 37 Hours)
- Salary Frequency: Annual
- Closing Date: 9th July 2026
- Category: Housing
- Location: Northampton, United Kingdom
- Ref: Ref/6654/8574
Location https://jobs.opendoor.co.uk/[Opendoor map](#)
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