Alt HAN Co Ltd
Temporary Administrative Assistant
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Temporary Administrative Assistant
About The Alternative HAN Company (ALT HAN Co)
Alt HAN Co is a not-for-profit company jointly owned by a co-operative of UK retail energy suppliers. It operates through a forum of supplier representatives and a Board, recovering costs from energy consumers via charges levied on all licensed energy suppliers.
We were established in 2016 to tackle the critical issue of smart metering in hard-to-reach houses and apartment blocks. Specifically, when the broadcast signal from a smart meter communication hub fails to reach gas meters or smart devices—affecting ~5% of premises, potentially leaving over one million customers behind in a smarter, low-carbon energy transition.
The Role: Operations Administrator (Temporary, 3–6 Month Contract)
Alt HAN is seeking an experienced Operations Administrator to join the Crowded Meter Room Team. This temporary contract supports an established service enabling smart metering installations in multi-occupancy buildings, where signal strength from communication hubs is insufficient.
Job Description
Key Responsibilities
- Stakeholder Engagement
- Assist the Operations Co-ordinator in preparing and maintaining project documentation throughout the project lifecycle.
- Engage with internal and external stakeholders by planning, scheduling, and reporting key project activities.
- Ensure comprehensive reporting is accurate and up-to-date.
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Operations & Administrative Support
- Streamline operational activities, processes, and tasks for the Crowded Meter Room Team.
- Enable problem resolution for customer queries and Meter Equipment Manager queries, ensuring timely communication and follow-ups.
- Review survey outputs and other workloads to ensure timely delivery against set KPIs.
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Data & Performance Management
- Analyse and gather data for decision-making.
- Provide weekly performance updates, highlighting process efficiencies and quality improvements.
- Validate data integrity through rigorous oversight.
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Cross-Functional Collaboration
- Align with project timelines across the programme lifecycle.
- Partner effectively with stakeholders at all levels, including marketing, data, and operational teams.
- Apply troubleshooting and root-cause analysis to complex issues.
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- Flexibility & Versatility
- Execute additional ad hoc duties as required by the team.
About You
Professional Experience & Skills
Your background should include:
- **Previous experience in an Administrator role (preferably in energy, CRM, or project-support contexts).
- **Competence with Microsoft Office, with a readiness to train on new systems (e.g., Dynamics 365).
- Desirable: Energy sector experience.
- Advantage: Prioritisation in multi-purpose projects, stakeholder management, and agile environments.
- Live references required.
Key Attributes
- Communication Skills: Clear and persuasive communication with complex and diverse stakeholders.
- Collaboration & Decision-Making: Strength in driving decisions and fostering cross-team collaboration.
- Multi-Platform Engagement: Ability to manage multiple projects simultaneously in an agile setting.
- Problem-Solving: Strong adaptability, analytical mindset, and a proactive, detail-oriented approach.
- Self-Starter: Organisational discipline and autonomy to plan and prioritise workload effectively.
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