The Construction Index Ltd
Temporary Resident Liaison Officer
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Temporary Resident Liaison Officer
Resident Liaison Officer
Location: Nottingham
Type: Temporary (ongoing)
Salary: £18.50 - £20.73 per hour + paid mileage
We are currently recruiting for a temporary Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.
This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role.
The Role
Reporting to the Senior Resident Liaison Officer, you will be responsible for:
- Managing communication with tenants and residents;
- Helping to ensure works are delivered smoothly and with minimal disruption. You will also act as a key point of contact between:
- Residents;
- Clients;
- Operational teams.
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This ensures positive outcomes and maintains high levels of customer satisfaction.
Key Responsibilities
- Provide clear, professional and timely communication to residents throughout the works programme;
- Build positive relationships with tenants and residents;
- Arrange and manage resident appointments in line with works schedules;
- Explain:
- The nature of the works;
- Associated timescales;
- Any changes or delays (as they arise).
About You
To be successful in this role, you will have:
- Previous experience in:
- A Resident Liaison Officer,
- Tenant Liaison Officer,
- Customer Care, or a similar customer-facing role;
- A full UK Driver’s License:
- Strong communication and interpersonal skills;
- The ability to:
- Build trust and rapport with residents from a range of backgrounds;
- Experience:
- Handling complaints;
- Resolving issues in a professional manner.
- A proactive and approachable attitude.
- Strong administration and IT skills.
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Ideal Background
Preferred but not mandatory: This opportunity would suit someone with experience working within:
- Social housing.
- Customer/resident liaison.
If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on 01618869670.
Key words: RLO, CLO, TLO, Resident Liaison Office, Tenant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing
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