The Hyde Group
Tenancy Housing Advisor
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Would you like to join Hyde as a Tenancy Management Advisor?
Location: Chichester Salary: £27,200 – £30,000
At Hyde, we’re committed to creating safe, secure and thriving communities where customers feel supported and respected. We are now seeking a Tenancy Management Advisor to join our frontline Neighbourhoods & Tenancy Services team and play a key role in delivering a responsive, customer-focused housing service.
What You’ll Be Doing
- Act as the first point of contact for ASB and tenancy management queries
- Provide clear, accurate advice and guidance to customers
- Support early intervention approaches, including mediation and prevention
- Manage and update case records accurately using CRM systems
- Support tenancy changes, including joint-to-sole applications, household updates, and bereavement cases
- Investigate issues, such as:
- Abandonment
- Illegal subletting
- Tenancy breaches
- Carry out risk assessments and support case planning
- Work collaboratively with internal teams and external agencies, including:
- Police
- Local authorities
- Safeguarding partners
- Ensure full compliance with:
- Housing legislation
- Safeguarding
- GDPR
- Organisational policies
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About You
We are looking for someone who is:
- Confident, organised and customer-focused
- With experience in housing, ASB, or a similar frontline service environment
Required Experience & Skills
- Experience in ASB, tenancy management, or housing-related casework
- Some knowledge in:
- Housing law
- Tenancy processes
- Safeguarding principles
- Strong communication skills, with the ability to:
- Manage sensitive conversations
- Provide empathetic, professional support
Why Join Hyde?
At Hyde, you’ll be part of a professional, supportive, and purpose-driven organisation where your work directly contributes to:
- Safer communities
- Better customer outcomes
We value individuals who:
- Take ownership
- Work collaboratively
- Are committed to delivering high standards of service
We take pride in delivering high-quality housing services and building stronger communities. As one of the UK’s largest housing associations, we own and manage 125,000+ homes and are driven by a strong social purpose—creating safe, affordable homes and thriving communities.
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Benefits
- Excellent pension scheme
- Generous holiday allowance
- Life assurance
- Flexible benefits platform
- Career development & learning support
- Paid volunteering days
Diversity, Inclusion & Accessibility
Equity, diversity, and inclusion are central to life at Hyde. We’re committed to:
- Creating a truly inclusive workplace
- Ensuring that everyone feels respected, valued and able to be themselves
- Representing the diversity of the customers and communities we serve
- Encouraging different perspectives in:
- Decision-making
- Service delivery
- Organsiation development
As a Disability Confident Employer, we provide reasonable adjustments throughout the recruitment process and beyond.
Note: Candidates will be required to complete an online psychometric assessment before the interview stage. We reserve the right to close this advert early if a suitable candidate is identified.
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