Tenancy Officer – IronOak Homes

Company Description

IronOak Homes is a registered social housing provider dedicated to delivering safe, quality homes alongside professional housing services that empower residents and communities. With a focus on diversity, inclusion, and sustainability, IronOak upholds high governance standards and drives community welfare, addressing key housing needs to build a better future for residents.

Job Role

About the Role

The Tenancy Officer role is based in Watford, with the flexibility to work from home part-time. This position is vital for efficient tenancy and occupancy management, utility administration, and operational compliance. Key responsibilities include overseeing utilities, council tax, and occupancy infrastructure, while ensuring data accuracy, rent assessments, and database compliance.

Key Responsibilities

• Track, manage, and verify utilities, council tax, and occupancy infrastructure.
• Review, validate, and maintain rent assessment documentation for accuracy and completeness.
• Maintain operational contract registers and internal databases.
• Collaborate with tenancy teams to ensure up-to-date and reliable data collection.
• Generate comprehensive reports for senior management on:
  • Income issues
  • Historic and current tenancy issues
  • Data inconsistencies related to utilities and channel billing
• Disseminate relevant data updates across the organisation.
• Oversee data accuracy and inventories company-wide.
• Ensure compliance with procurement policies and procedures.