Progress Housing Group
Tenancy Sustainability Officer
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Tenancy Sustainability Officer
Tenancy Sustainability Officer (Housing Support & Welfare Benefits)
Department: Housing Operations
Salary: £32,743 - £33,895 (pro-rata)
Location: Leyland / Preston / wider North West (agile working)
Hours: 36.25 hours per week
Contract: Fixed Term – 6 months
About the Role
Help people sustain their tenancies and thrive.
At Progress Housing Group, we're seeking an experienced and proactive Tenancy Sustainability Officer to support customers through a period of growth, ensuring they retain successful and sustainable tenancies.
This role focuses on assisting tenants in new-build homes by providing access to the right support, maximising income, and overcoming challenges that could jeopardise their tenancy.
Responsibilities
- Managing a caseload of new and existing customers
- Completing tenancy affordability and sustainability assessments
- Supporting customers with welfare benefits and income maximisation
- Developing and delivering tailored support plans
- Identifying safeguarding concerns and emerging risks
- Collaborating with internal teams and external agencies to achieve positive outcomes
- Helping prevent tenancy failure, abandonment, and rent arrears
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Requirements
We’d love to hear from you if you have experience in:
- Housing Management
- Tenancy Sustainment
- Welfare Benefits
- Financial Inclusion
- Income Recovery
- Homelessness Prevention
- Support Work
Additional Qualifications:
- Experience supporting customers with complex needs
- Strong communication and relationship-building skills
- Ability to manage a caseload independently
- Proactive, solution-focused approach
- Full UK driving licence and access to your own vehicle
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Why Join Progress?
- Agile and flexible working
- 26 days annual leave plus bank holidays
- Birthday leave
- Buy and sell annual leave scheme
- Pension contributions up to 7.5%
- Healthcare plan and wellbeing support
- Home working allowance
- Learning and development opportunities
- Employee discounts and lifestyle benefits
How to Apply
Click [Apply Now] to upload your CV and complete a short application, including a supporting statement highlighting your suitability.
Please note: In line with our values, we discourage the use of AI tools when preparing applications. Authenticity matters here.
Closing date: 11:59pm Sunday, 12th July 2026
Interview date: Week commencing 20th July 2026
We welcome applications from everyone, especially underrepresented groups. Inclusion is a key part of our culture.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
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