Lambeth Council
Tenancy Sustainment Officer
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Tenancy Sustainment Officer
SO2: Starting salary £44,235 pa incl Living Wage
6-month Fixed Term Contract or Secondment Opportunity to cover maternity leave
Hybrid working
About Us
Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from Streatham in the South to Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of:
- The Windrush generation
- London’s largest LGBTQ+ community
- A thriving Portuguese-speaking community
Join us, as we embrace our bold ambitions for Lambeth’s future through the Lambeth 2030 Plan – Our Future, Our Lambeth.
Lambeth offers an enriching environment with:
- Exceptional schools
- Lush green spaces, including Brockwell Park
- Rich cultural assets such as the Black Cultural Archives
- World-renowned institutions, including St Thomas’ Hospital
Our core values and behaviours guide all we do – explore them here.
About the Team
We are recruiting an enthusiastic Tenancy Sustainment Officer to support our Tenancy Sustainment and Support Service. This role is ideal for someone passionate about making a difference by helping individuals maintain their tenancies.
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Core Responsibilities
- Managing large and varied caseloads of often vulnerable customers at risk of losing their homes.
- Liaising with multiple council departments to resolve complex housing issues.
- Demonstrating understanding of landlord obligations and demonstrating:
- Skill in prioritising workloads
- Ability to motivate tenants to engage
- Willingness to work flexibly with an enthusiastic, "can-do" attitude
- A friendly and collaborative team-player mindset.
About the Role
Key Duties:
- Provide advice and support to private renters (including those in Lambeth Council schemes) to help sustain tenancies.
- Develop high-quality relationships with tenants, landlords, and support agencies through active casework.
- Maximise tenant engagement and minimise arrears/breaches.
- Be proactive in monitoring private tenancy expiry dates and initiating renewal negotiations.
- Maintain a sustainment tracer system to track and prevent homelessness risks across private sector tenancies.
Additional Requirements:
- Successful candidates will undergo an Enhanced DBS check. Further details.
- A CIFAS check will also be conducted. View CIFAS policies.
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For further information on staff benefits, click here.
Contact for Queries
For discussions about the role, contact Sabira Hassan at (Shassan@lambeth.gov.uk).
How to Apply
Application Process: Your CV and a supporting statement must demonstrate how you meet the shortlisting criteria (marked ‘A’) in the Job Description and Person Specification.
-_ADote an anonymous application, removing personal details.
- Deadline: Applications close at 11:59pm on Wednesday, 8 July 2026.
- Shortlisting: 10 July 2026.
- Interviews: Week commencing 20 July 2026.
Our Commitment to Inclusion
Lambeth is dedicated to:
- Quality services
- Equal opportunities
- Safer recruitment practices
We set high standards for inclusive representation:
- A Stonewall Diversity Champion
- Living Wage Employer
- Guaranteed interviews for all disabled candidates meeting the minimum criteria for the role. View our full accreditations.
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