Newcross Healthcare Solutions Limited (1)
Territory Partner
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Job Title: Territory Partner
Reporting to: Territory Manager
Location & Working Pattern
- Hybrid (2 days per week in Newcross Healthcare office, Scotland (East))
- Core hours: Mon–Fri, 9:00am – 5:30pm
- Contract: Full-time, permanent
Salary & Benefits
- Base salary: £28,000 pa
- Bonus potential: up to £6,000 pa
About Newcross Healthcare
At Newcross Healthcare, we transform healthcare through innovation, technology, and education—guided by our core values: 🔹 Integrity 🔹 Respect 🔹 Empathy 🔹 Teamwork
This is an opportunity to join a purpose-driven organisation where your work makes a tangible difference in healthcare delivery. You’ll collaborate in a supportive team, bridging healthcare professionals with critical solutions while delivering exceptional client service.
About the Role
As a Territory Partner, you’ll be at the heart of our client and healthcare professional engagement, driving operational excellence in a fast-paced environment. Your responsibility includes:
- Coordinate bookings and workforce availability
- Build and sustain strong client relationships
- Ensure seamless staffing solutions meet demand
- Monitor performance and identify improvement opportunities
You’ll work closely with clients, healthcare staff, and internal teams to enhance service quality, workforce engagement, and territory performance.
Key Responsibilities
📌 Client Success & Relationship Management
- Serve as the primary point of contact for clients, handling enquiries, bookings, and daily support.
- Cultivate strong client relationships with a focus on exceptional service delivery.
- Align workforce solutions with client needs to meet demand.
- Capture feedback and drive client retention initiatives.
- Escalate supply challenges and growth opportunities to the Territory Manager.
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💼 Workforce Engagement
- Support healthcare professionals from onboarding to ongoing engagement.
- Assist with system access, compliance, training, and app usage.
- Maintain open communication to increase workforce availability.
- Proactively improve utilisation and shift attendance through proactive coaching.
📅 Bookings & Scheduling
- Coordinate shift bookings to efficiently meet client requirements.
- Evaluate workforce availability against demand to ensure high fill rates.
- Resolve scheduling conflicts and last-minute changes professionally and at speed.
- Maintain adherence to company recording and reporting policies.
📊 Territory Performance
- Use data and systems to track activity, prioritise workloads, and inform decisions.
- Contribute to key performance metrics, including:
- Fill rates
- Workforce utilisation
- Client satisfaction
- Identify trends, risks, and growth opportunities.
- Collaborate across recruitment, bookings, and operations to drive excellence.
Requirements
We’re seeking a highly organised, customer-focused individual who thrives in a busy environment and enjoys building relationships.
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You’ll bring:
- Experience in coordination, operations, customer service, or workforce planning (preferably in healthcare or staffing).
- Communication and relationship-building skills (exemplary stakeholder management).
- Strong organisational abilities to manage up to multiple priorities aggressively.
- Confidence using CRM systems, workforce platforms, and digital tools.
- A proactive, solutions-driven mindset with a focus on problem resolution.
- High attention to detail and accuracy (critical for record-keeping).
- Resilience and adaptability to perform under pressure.
Next Steps
Complete our Smart Application process:
- Submit your CV and complete the short screening questionnaire.
- This ensures alignment with your experience and expectations for more efficient review.
🔗 Apply & Learn More: Newcross Healthcare Career Page
Equality, Diversity & Inclusion
We champion equity and inclusion at every level:
- Commit to fair employment practices to ensure equal opportunities.
- Foster individual expression and a workplace where everyone’s input drives growth.
Reasonable adjustments for both applications and interviews are available. Contact us if you require further support.
We look forward to hearing from you!
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