Tesco
Tesco Colleague - Crowborough Superstore
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Shop Assistant - Tesco
About the Role
Availability Window
We require colleagues to be available during the following times, giving 3 weeks' notice for shift scheduling. Flexibility close to these windows will be considered:
| Day | From | To |
|---|---|---|
| Tue | 18:00:00 | 24:00:00 |
| Wed | 18:00:00 | 24:00:00 |
| Fri | 17:15:00 | 24:00:00 |
| Sat | 18:00:00 | 24:00:00 |
Pay
This role offers;
- Starting wage: £13.28 per hour (£14.55 within the M25).
- Additional payments depending on location.
- Guaranteed minimum 16 hours per week, with flexible options available (minimum 12 hours).
Being a Shop Assistant at Tesco means delivering exceptional customer service, working in a fast-paced environment to serve shoppers, and being part of a supportive, diverse team. Join us, and together we can make every shopping trip count!
Responsibilities
You will:
- Know your customers and serve them with passion and pride, ensuring a natural, warm shopping experience.
- Be passionate and knowledgeable about the store’s products and services.
- Work across the store, assisting in various areas including service desks, picking, and replenishment.
- Apply training safely and effectively to ensure smooth operations and outstanding customer service.
- Make customer-focused decisions, maintaining routines that meet shopper needs efficiently.
- Participate in seasonal, community, and charity events, fostering an inclusive atmosphere.
- Understand your store’s performance and play a key role in driving service improvements, reducing waste, and boosting profitability.
- Handle products with care, ensuring they reach customers in the best condition.
- Live Tesco’s values and policies, following guidelines to maintain a friendly and welcoming environment.
- At times, accept product deliveries into the store.
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Requirements
To succeed in this role, you need:
- A strong passion for great service, consistently greeting customers with a smile.
- The ability to build trust and rapport with shoppers to create a positive experience.
- A proactive self-starter who can make quick, customer-appropriate decisions.
- Strong teamwork and communication skills, fostering a supportive workplace.
- A friendly, citizen-of-your-city attitude—embodying Tesco's standards.
- An ability to arrive on time, present well, and act as a brand ambassador always.
- Flexibility in availability to meet store and team needs.
Benefits
Here’s what joining Tesco gets you:
- Holiday entitlement:
- Starts at 20 days + 1 personal day, increasing to 22 days + 1 personal day after 12 months (plus bank holidays).
- Flexible working: Request alterations from day one.
- Shopper discounts:
- 10% off and 15% off at payday weekends on Colleague Clubcard, offering savings of up to £2,000 a year. An extra card is available for family outside your home.
- Wellbeing support:
- Access to free mental health, physical health, and life resources.
- Life cover: Up to five times your annual salary.
- Pension benefits: 7.5% company contribution.
- Customisable benefits: Choose from discounts, shares, cycle-to-work schemes, and more.
- Uniform and policies: Tesco provides support for professional attire and beyond.
- Colleague networks: Platforms for colleagues from diverse backgrounds to connect.
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About Tesco
Our mission is clear: To be our customers’ favourite way to shop, delivering sustainable service daily. Shared principles lie at our core:
- Everyone’s welcome, regardless of background. We uphold diversity, equity, and inclusion (DEI) in everything we do.
- Life is personal: We welcome conversations about flexible working and understand individual needs, whether you’re starting out, parenthood is on the horizon, or you’re advancing toward retirement.
- Accredited Disability Confident Leader, ensuring a smooth and inclusive recruitment experience.
Important Notes
This role operates with flexibility and inclusivity in mind but specific eligibility requirements:
- Applicants must be over 18.
- Roles involving early starts, late shifts, or specific departments (e.g., warehouses, alcoholic drinks counters, bakery, or driving) have higher minimum age rules due to the work environment. Refer to our official landing page for further information on national school-leaving ages.
During peak times, roles may close earlier to manage high applications efficiently. Interviewed candidates will receive individualised feedback. For more details, visit Tesco’s career page.
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