Tesco
Tesco Colleague Dairy - Hatfield Extra
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Customer Service Colleague - Store Role
About the role
This is a fantastic opportunity to join Tesco as a Customer Service Colleague, playing a vital role in delivering exceptional service to shoppers every day. Your job will involve a mix of energetic tasks, teamwork, and making a real difference in your community—with the possibility of flexible hours and abundant benefits.
Our Availability Window:
Days | From time | To time Mon | 16:00 – 22:00 Fri | 08:00 – 18:00
We will schedule your contracted shifts within these periods, ensuring 3 weeks' notice before confirming your hours. While we ask for customers firstly match, we’re happy to consider slightly different availability—just let us know if your times Şubat Büyük.
Key Responsibilities
You will be responsible for:
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Knowing your customers and serving them with passion and pride, delivering natural, friendly service.
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Being a passionate and knowledgeable ally who champions Tesco stores products, offerings, and professional standards.
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Working flexibly across the store, including service desks and picking/replenishing tasks to ensure everything runs smoothly.
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Applying store-specific training effectively to maintain safety, efficiency, and top-notch customer service.
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Empowering the customer first: Making decisions that prioritise their needs while meeting store routines for peak service and sales.
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Taking part in seasonal events, charity work, and community initiatives—delighting customers by fostering a great store atmosphere.
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Understanding sales and service metrics to contribute to store performance goals (sales, waste reduction, profit preservation), as well as sharing responsibilities for product handling and quality control.
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Living the Tesco values daily: staying welcoming, embracing diversity, and enforcing store policies.
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Occasionally, you may assist with:
- Receiving deliveries into the store.
Requirements
You’ll need:
- A true passion for exceeding customer expectations, greeting with a smile, and forming meaningful connections.
- The ability to build rapport so customers feel they’ve had a great shopping experience each time they visit.
- Strong decision-making skills that prioritise the customer’s satisfaction.
- Exceptional teamwork and open communication to create a positive work environment.
- A positive and supportive attitude, treating everyone with fairness and compassion.
- Reliability to arrive punctual and be well-presented, always brand-ready for work.
What’s in it for you?
Tesco offers a competitive pay package and benefits including:
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Competitive hourly rate:
- £13.28/hr (with an increase to £14.55 for stores within the M25),
- Potential local bonus payments.
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Flexible work conditions:
- Minimum guarantee of 16 hours per week, but opportunities for less (minimum 12) if preferred.
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Holiday and leisure time:
- 20+ days holiday (including personal day) with a holiday credit rising to 22+ per year,
- + Bank holidays.
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Shopper Savings:
- 10% off and 15% at payday weekends using your Colleague Clubcard, giving up to £2,000 per year in savings for you—and further extra card for family use.
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Wellbeing support:
- Free access to wellbeing resources for your mind, body, and life.
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Health & financial security:
- Life cover of five times your pay.
- Outstanding pension scheme with matching employer contributions up to 7.5%.
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Your choice of benefits:
- Real flexibility—choose from discounts, share deals, new parent support, fitness perks, tax-free cycles, and more via your Benefits Package on demand.
Get help with your application
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Uniform policy:
- Pre-paid uniform provided; seamless recognition of life events (e.g. bereavements).
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Networking & connection:
- Access to multiple colleague networks, connecting colleagues from all backgrounds.
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Earning with your store:
- Be part of revenue incentives that command pay increases for top performers.
About Us
Our Vision:
Tesco’s purpose is “Serving our customers, communities, and planet a little better every day.” We don’t just aim to meet shopping needs—we strive to create responsibility, sustainability, and a community-aligned business rooted in respect.
Diversity, Equity, and Inclusion (DEI)') Tesco is a true “Everyone’s Welcome” organisation. It reflects who you are. We celebrate differences, ambitious new talents, union working life. Swordfit into Tuscon let's sow scalples نجد life's stages with you:
- For those new in work.
- Freelance or full-time balance needs.
- Caring for family.
- Returning to permanent roles after breaks.
We listen and adapt.
Disability Confidence Commitment:
As a Disability Confident Leader accredited, we offer full workplace accessibility and inclusive recruitment processes. Additional support is available (in pre-app and interview).
Important:
- UK school-leavers age applies (check for your country text).
- For roles before 6:15 AM or after 9:45 PM, or in teams handling warehouse, alcohol, production, bakery areas, or driving/managing deliveries, a minimum 18 years old is required.
Note: High-application volumes mean some roles may close early to streamline recruitment—we can’t reply to everyone but notify query interviewews.
For more, visit: Tesco plc
(provider qualifications & recruitment protocols are based on UK expect)
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