Tesco
Tesco Colleague - Ellesmere Superstore
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Tesco Colleague - Ellesmere Superstore
Customer Service Assistant at Tesco – Store Associate
About the Role
Availability Window
We require availability for shifts within these time slots during the week:
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Sunday From 10:00 To 16:00
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Monday From 15:00 To 20:00
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Tuesday From 15:00 To 20:00
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Saturday From 10:00 To 19:00
We’ll schedule your contracted hours within these windows, and you’ll receive 3 weeks’ notice of your shifts. If your availability is close to these times—but not exact—we’d still love to hear from you!
Pay & Guaranteed Hours
- Guaranteed minimum hours: 16 hours per week (flexibility down to 12 hours available).
- Hourly rate starts at £13.28 (increases to £14.55 per hour for stores within the M25).
- Additional location-specific payments may apply.
What You’ll Do
You’ll be at the heart of customer service, contributing to a positive shopping experience every day:
- Deliver exceptional service – know your customers, engage with warmth, and focus on their needs.
- Products & operations – be knowledgeable about store products/services, assist in picking/bin replenishment, and support seasonal initiatives.
- Sales & performance – understand store KPIs (service quality, sales targets, waste reduction).
- Safety & compliance – follow all safety policies and frequently undergo training.
- Community impact – participate in charity events and promote an inclusive store environment.
- Occasional tasks – may include accepting deliveries when required.
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What You’ll Need
To thrive in this role, you should:
- Passion for customer service—always smiling and engaged.
- Strong communication skills to build positive interactions.
- Ability to make quick, customer-focused decisions.
- Teamwork mindset—collaborate openly with colleagues.
- Punctuality, an appearance that reflects Tesco’s brand.
What’s in It for You?
Tesco offers a supportive work environment with great benefits:
Work-Life Balance
- Holiday: Starts at 20 days per year, plus 1 extra day (total 22 days after 12 months) plus bank holidays.
- Flexible work requests accepted from day one.
Financial & Practical Benefits
- Colleague Clubcard
- 10% discount on most items.
- 15% off on payday weekends—potentially saving up to £2,000 per year.
- Additional card for a family member outside your home.
Wellbeing & Security
- Free wellbeing support (mental health, physical health, life support tools).
- Life insurance: Cover up to five times your salary.
- Pension benefits: Tesco contributes up to 7.5% of your salary (race-to-75 scheme).
Choices & Lifestyle Support
- Customisable benefits—select from discounts, shares, cycle-to-work schemes, etc.
- Uniform provided + policies to cover major life events.
- Networks for all whistle—dedicated spaces for colleagues regardless of background (LGBTQ+ colleagues, BME colleagues, careers at Tesco networks).
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About Tesco
Our mission is simple yet purposeful: "Serving our customers, communities and planet a little better every day."
Our Values: Everyone’s Welcome
Tesco is committed to diversity, equity and inclusion (DEI). We’re proud of our culture where colleagues from all backgrounds feel represented and can be their true selves. Along the way, we’ll support you through flexible working if needed—whether it’s new parenthood, career pivots or retirement prep.
Inclusion & Accessibility
- Recognised as Disability Confident Leaders—we provide an inclusive, accessible recruitment process.
- Special support can be arranged for those with disabilities.
Important Notes
- Age requirement: You must be over 18 years old to apply.
- Higher pay rates apply for roles requiring specific start/end times or warehouse/counter/bakery/driving tasks.
- If high demand, roles may close before the advertised end date as part of our screening process.
- Feedback is provided only to interviewees.
For more information, visit: www.tescoplc.com
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