Tesco
Tesco Colleague - Inverness Inshs Extra
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Tesco Colleague - Inverness Inshs Extra
Customer Service Team Member (Store)
About the Role
Our Tesco Colleague role pays from £13.28/hour (£14.55 for stores within the M25) with potential additional location-based payments. We offer a minimum of 16 guaranteed weekly hours (flexible to as few as 12), with 3 weeks’ notice for your shifts.
Availability Window
| Days | From | To |
|---|---|---|
| Sunday | 09:00:00 | 19:00:00 |
| Saturday | 09:00:00 | 19:00:00 |
| Friday | 10:00:00 | 14:00:00 |
Flexibility is welcomed if your availability is close but not exact to the advertised windows.
You’ll be at the heart of our store, delivering exceptional service daily while balancing variety, challenges, and a supportive team environment that values diversity and inclusion.
Responsibilities
- Serving customers with passion: Know your customers intimately and provide natural, passionate service with pride.
- Product expertise: Be passionate and knowledgeable about store products/services.
- Versatile operations: Assist across service, picking, and replenishment, put training into daily practice.
- Decision-making: Directly impact customer experiences, meet store routines, and maintain nightly optimisations (e.g., stocking, shrink reduction).
- Community engagement: Participate in seasonal, community and charity events to enhance inclusivity and team spirit.
- Performance insight: Understand store metrics, team roles, and financial performance, working towards profitability, quality, and waste reduction.
- Product care: Handle products with diligence to ensure quality and timeliness for customers.
- Uphold values: Represent Tesco values, ensure inclusivity, and comply with company policies.
- Specific tasks: Accept deliveries (when required).
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Requirements
You’ll need:
- A passion for delivering outstanding service—your smile, warmth, and pride make the store experience exceptional.
- People skills: Build engaging customer relationships where shoppers leave happy and ready to return.
- Proactive mindset: Make decisions that align with customer needs and store expectations.
- Team player: Collaborate openly in a supportive, fun atmosphere.
- Presentability: Always on time, well-presented—you’re the *brand’s face to customers.
What’s in it for you?
- Holiday & personal days: Starts at 20 days + 1 personal day, increasing to 22 days after 1 year (plus bank holidays).
- Flexibility: Request flexible working from day one—align your hours with life commitments.
- Money savings: £10% off everyday buying, 15% on payday weekends via Tesco Clubcard (colleague duo card inclusive).
- Wellbeing support: Access free resources for holistic health and lifestyle.
- Financial security: Five times gross income life cover, award-winning pension (7.5% matching).
- Tailored benefits: Customise your perks (discounts, shares, cycle-to-work schemes).
- Uniform & support: Provided uniforms, policies covering work-life balance.
- Inclusive culture: Colleague networks foster diversity, collaboration and belonging.
- Navigate your journey with sensible employers offering professional progression.
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About Us
At Tesco, our vision is to be every customer’s preferred way to shop. Our purpose: "Serving our customers, communities, and planet a little better every day."
- Diversity, equity, inclusion (DEI): Welcome everyone—where Everyone’s Welcome.
- Sustainable responsibility: Act as a business caring for customers, communities, and the planet.
- Listening to you: Flexible work chats—careers span balancing startups, redefining roles for retirement/caring, growth through parenthood, etc. Talk to us about adapting to your life’s moments.
We’re Disability Confident Leadership Accredited—reach out for support during recruitment (see accessibility help guide).
Important Notes
- Age guidelines: Hauled by your country’s school leaver age. Enhanced recruitment criteria apply (e.g., 18+ required) for morning/evening/niche roles (delivery, bevs/distribution, bakery, counter driving). View age reference.
- On oversubscribed days, early role closes via shortlisting to ensure fair or equitable handling.
- Interview notices only: Individual visibility to feedback occurs fruitfully post-interview (learn more).
Visit www.tescoplc.com for deeper insights and ambiance into Tesco. Together, every day better.
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