Tesco
Tesco Colleague - Martlesham Extra
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Tesco Colleague - Martlesham Extra
Store Colleague Role at Tesco
About the Role
Tesco is looking for passionate team members who are committed, flexible, and dedicated to providing excellent customer service.
Our Tesco Colleague role starts with a mid-market hourly pay rate of £13.28 an hour, increasing to £14.55 an hour for stores within the M25. Additional payments may also apply based on your location and role.
We ensure all colleagues receive a minimum of 16 guaranteed weekly hours upon joining. However, flexible shift opportunities are available (minimum 12 hours), so please apply regardless of your preferred working hours.
Availability Window
We require specific availability across different days of the week:
- Saturday → 07:00 - 14:00
- Sunday → 14:00 - 22:00
- Thursday → 13:00 - 22:00
Shifts are scheduled within these windows. We provide 3 weeks' notice for shift times. Close matches to these hours are also considered—contact us if you're unsure.
Core Responsibilities
You will play a central role in making our customers feel valued and well-served. Key duties include:
- Serving customers with passion and pride, delivering natural and friendly service.
- Knowledgeable about products and services in-store, helping customers make informed choices.
- Supporting across all store areas including service, picking, and replenishment zones, based on requirements.
- Applying training received to improve safety, efficiency, and customer excellence.
- Making customer-focused decisions to increase service quality, reduce waste, and drive sales.
Additionally:
- Participating in seasonal, community, or charity events to create a welcoming atmosphere.
- Understanding store performance metrics and contributing to sales growth and cost efficiency.
- Handling merchandise with care to maintain quality.
- Encompassing Tesco values and being a brand ambassador, ensuring all feel welcome.
- Occasionally accepting deliveries and supporting store operations as needed.
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Requirements
Essential qualifications and personal traits:
- A genuine enthusiasm for customer service, presenting a smile and maintaining pride.
- Ability to build trust and rapport with customers to leave a lasting positive impression.
- Proactive mindset; initiate solutions while considering customer best interests.
- Effective cooperation, communication, and teamwork skills.
- Positivity, a keen appearance, and reliability as a company representative.
Shortlisted candidates must be at least 18 years of age.
Benefits for You
If you want more than what meets the eye, we can help:
- Holiday allowance: Starting at 20 days plus one personal day (rising to 22 days after 12 months), alongside all Bank Holidays.
- Flexible working: Request flexibility right from the start of employment.
- Concept discounts: Earn 10% off, plus 15% during payday shop sales (saving up to £2,000 yearly). Colleague Clubcard also offers a shared card (outside of your household).
- Wellbeing support: Access to free coaching, mental health support, and lifestyle services.
- Insurance coverage: Life insurance covering five times your salary.
- Investment benefits: Award-winning pension scheme with matching contributions up to 7.5%.
- Tailored perks: Choose from an array of benefits including shares, cycle-to-work schemes, and more.
Cost-effective living solutions:
- Complimentary uniforms for all roles.
- Financial assistance during significant life milestones (support when you really need it).
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Developing together:
- Built-in support networks to unite colleagues from all backgrounds—Everyone’s Welcome.
About Tesco
Our vision is simple: to be every customer’s favourite shopping destination, balancing retail expertise with societal responsibility.
Tesco’s core purpose is: “Serving our customers, communities, and planet a little better every day.” Our values extend beyond transactions towards sustainability, community impact, and inclusivity.
Diversity, Equity, and Inclusion (DEI)
At Tesco, we embrace different perspectives and backgrounds, creating a workplace where Everyone’s Welcome.
Support for Flexibility
Recognising personal differences, Tesco offers flexible support for life milestones like raising a family, promoting career acceleration or retirement, caring for loved ones, or more. We welcome discussions throughout your application about potential flexibility.
Continuous commitment to inclusivity:
- Disability Confident Leader accreditation; eradicating accessibility barriers in hiring.
- Accessibility support provided during recruitment—additional information available here.
Additional Information
Tesco must recruit only candidates at or beyond the school-leaving age, specific to your location (find yours here).
Note: Additional eligibility rules apply for roles requiring for early morning, late evenings, or warehouse duties: min age 18.
For high-volume job openings, applications may require early submission.
Feedback Process
Individual feedback is provided only to interview invitees due to volume restrictions.
For further company insights, visit www.tescoplc.com.
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