Tesco
Tesco Colleague - Norwich Extra
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Tesco Colleague - Norwich Extra
Tesco Store Colleague Role
About the Role
Availability Window
We have set availability windows to ensure flexibility for your schedule while meeting store needs. Your contracted hours will be scheduled within these times, with 3 weeks’ notice. If your availability aligns closely but not exactly, we’d still be happy to consider you.
| From Time | To Time | |
|---|---|---|
| Sun | 11:00:00 | 16:15:00 |
| Tue | 09:00:00 | 13:00:00 |
| Thu | 14:30:00 | 19:00:00 |
| Sat | 13:45:00 | 00:00:00 |
Remuneration:
- Our Colleague rate of pay starts at £13.28/hour (£14.55 for stores within the M25).
- Additional payments may apply depending on location.
- Commitment: We offer a minimum of 16 guaranteed hours per week. Flexibility to work from 12 hours is available if preferred.
Why the role is exciting: Customers are central to what we do, and this position is perfect for passionate doers who enjoy variety. It’s a ways to:
- Serve shoppers with enthusiasm and pride
- Work across the store (service, picking, replenishment)
- Participate in seasonal events (e.g., community/charity initiatives)
- Contribute to store performance (selling, reducing waste, cost efficiency)
- Be part of a welcoming, diverse team with opportunities for growth
PLEASE NOTE: You must be OVER 18 YEARS OLD to apply for this role.
What You’ll Do
Key Responsibilities
Your role is built on personal responsibility, teamwork, and customer-driven decisions:
- Deliver outstanding service: Know your customers, give natural, warm service, and be product knowledgeable
- Support store operations: Assist in service, picking, and replenishment areas
- Apply training: Ensure safety, efficiency, and excellent customer experience
- Solve customer issues: Make real-time decisions that serve customers effectively (e.g., seasonal needs)
- Engage in community: Participate in events to foster inclusivity and build brand pride
- Monitor store performance: Understand your role in driving service, sales, and waste reduction
- Care for products: Handle goods with care to maintain quality
- Live our values: Represent our brand, embrace diversity, and follow store policies rigidly
- Coordinate deliveries: Occasionally accept deliveries into the store
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What We Look for
To thrive in this role, you need to be:
- Passionate about service: Enjoy greeting customers with a smile and pride
- People-focused: Build rapport so customers have a great shopping experience
- Decisive: Take initiative on behalf of the customer
- Team-driven: Collaborate effectively, communicate openly, and foster camaraderie
- Professional: Work on time, maintain a brand-positive appearance, and act as an ambassador
- Adaptable: Flexibility to meet both store and team needs (e.g., community events)
What’s in it for You?
Working at Tesco means more than just a job—it’s about lifestyle support, growth, and community at every stage.
Work-Life Balance
- Start with 20 holiday days + 1 personal day, rising to 22 days after 12 months (including bank holidays)
- Flexible working requested from day one
Retail Perks
- 10% discount and 15% extra on payday weekends with Colleague Clubcard (could save you up to £2,000/year).
- Discount for family members outside your household — no extra charges.
Health & Wellbeing
- Free wellbeing resources covering mental health, fitness, and life support systems
- Optional well-being app payouts
- Award-winning pension with a workplace contribution of up to 7.5%
- Comprehensive life cover of five times your salary
Lifestyle Benefits
- Choose what matters to you: From cycle-to-work schemes and savings products to discounted tech or food
- Uniform provided
- Supportive policies for every life event (from parenthood to retirement)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Employee Networks
- Colleague networks where you can connect with diverse communities. (More info: Access Colleague Networks)
Plenty more perks? Check out our benefits guide: Tesco Benefits Overview
About Us
Our Vision & Purpose
Our core vision is to be every customer’s favourite way to shop—at home or on the go. As a responsible global business, we commit to:
- Serving shoppers, communities, and the planet every day.
- Being a place where everyone is welcome—an environment where diversity, equity, and inclusion are a core part of our culture.
Flexibility & Support
Life is not one-size-fits all. That’s why we encourage discussions about flexible working options that suit you. Whether you’re:
- Starting your career,
- Balancing family life,
- Preparing for retirement,
- Going through career shifts, we’re here to talk.
Inclusivity & Accessibility
- Accredited Disability Confident Leader: We’re committed to providing an accessible recruitment process.
- Staff Network Support: More details here**
Important Notes
-
Age Requirements:
- Tesco recruits individuals past the school-leaver age (eligibility varies; see link).
- You must be over 18 if the role includes early morning (before 6:15 am), late evening shifts (after 9:45 pm), or work in areas like warehouses, cellars, bakery, driving, or bottling. (More info: Explain School-Leaver Age)
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If demand is high: Applications may close earlier than advertised. We are unable to provide individual feedback unless interviews take place.
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Next steps: Explore our full benefits or visit Tesco PLC for more updates!
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