Tesco
Tesco Colleague - Phone Shops - Rotherham Extra
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Tesco Colleague - Phone Shops - Rotherham Extra
Tesco Phone Shop Colleague
Availability Window
Every week our stores welcome customers, and as part of being a team member, you’ll need to be available within these times. These are a guide and may be adjusted based on your skills and the needs of the store.
Availability Window:
- Sun: 10:00 - 16:00
- Mon: 10:30 - 17:00
- Tue: 09:00 - 14:00
- Wed: 09:00 - 17:30
- Thu: 10:30 - 19:00
- Fri: 09:00 - 15:00
About the Role
Customers are at the centre of everything we do. Working in our Phone Shop means you’ll experience variety, teamwork, and plenty of daily challenges—whether you're helping customers choose mobile products or troubleshooting tech queries.
You’ll meet great people, learn new skills, and be part of an inclusive team dedicated to great service, teamwork, and representing our values. Whether your goal is career growth, a flexible working structure, or just an enjoyable workplace, this role could be a great fit.
Responsibilities
In this role, you’ll:
- Provide friendly, natural service and build relationships with customers, ensuring they feel heard and confident in their mobile product or service choices.
- Offer flexible support across the Phone Shop and wider store, including:
- Assisting with product installations and contract setups
- Addressing customer queries through self-service technology or direct help
- Enable customer-focused decisions while upholding store performance in areas like:
- Excellent service
- Strong sales
- Waste reduction
- General store operations
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Requirements
To thrive in this role, you’ll need:
- A genuine passion for service, ensuring every customer interaction is friendly, welcoming, and efficient.
- The ability to build rapport quickly, leaving customers feeling confident, supported, and content.
- Initiative to guide customers effectively, whether through product recommendations, contract setups, or resolving technical challenges.
- A positive, team-focused approach, valuing strong communication, collaboration, and celebrating collective success.
Why Work With Us? (Benefits)
- Pay & Workload: Starts at £13.70/hour (rising to £14.97 within M25 locations). A guaranteed minimum of 12 hours/week per contract, with shifts scheduled 3 weeks in advance.
- Holidays: 20 days (starting) rising to 22 days + personal day after 12 months, plus Bank Holidays.
- Flexibility: Open to discussions about flexible working from Day 1.
- Employee Perks:
- 10% off at Tesco (rising to 15% off on payday weekends) via Colleague Clubcard—eligible for a partner/family card.
- Free wellbeing support (mental/physical) and family benefits.
- Investment & Security:
- Life cover (5x annual pay)
- Award-winning pension with matched contributions (up to 7.5%).
- Additional benefits (discounts, equity shares, cycle-to-work scheme).
- Uniform & Team: Provided uniform plus policies for key-life moments.
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About Us
Tesco strives to be every customer’s favourite way to shop. Our core purpose is simpler: to serve customers, communities, and the planet better each day—and that goes hand-in-hand with sustainability and social responsibility.
Diversity & Inclusion: We champion a world where Everyone’s Welcome—you are exactly who we want. This means we provide an inclusive recruitment process and adjustments for those with disabilities.
Flexible Work: Life is unique for each of us, so we encourage open conversations about supportive working arrangements.
For more on how we serve accessibility support, visit our accessibility hub (links excluded—follow original). State your needs as you apply!
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