Tesco
Tesco Colleague - Romford Gallws Cn Extra
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Tesco Colleague - Romford Gallws Cn Extra
Store Colleague – PAT Position (Frontline Seasonal Role)
About the Role
At Tesco, we believe that customers are at the heart of everything we do. As a Store Colleague delivering exceptional customer service, you’ll be part of a specialist, diverse team where everyone is welcome. This role offers variety, responsibility, and growth opportunities, whether you’re looking for stability, flexibility, or career progression.
This is a critical role in our PAT (In-Store) team, focused on:
- Ensuring exceptional customer service
- Managing store operations
- Driving sales, service, and sustainability
Availability Window
To work in this position, you must commit to the following availability windows across the week:
| Day | From Time | To Time |
|---|---|---|
| Sun | 06:00:00 | 12:00:00 |
| Mon | 06:00:00 | 11:00:00 |
| Tue | 06:00:00 | 11:00:00 |
Tesco will schedule your shifts within these windows, with at least 3 weeks’ notice. If your availability is similar but not exact, we’d still like to hear from you.
Pay & Hours
- Colleague pay starts at £13.28/hour (increasing to £14.55/hour in stores within the M25).
- Additional payments (e.g., seasonal allowances) may apply based on location.
- Guaranteed minimum of 16 hours/week for new starters (flexible to 12 hours/min if required).
- Work-life balance: Shifts are planned in advance, and flexibility is supported.
Responsibilities
You will deliver passionate, person-centred service while working across key areas of the store:
-
Serving customers with pride
- Know your customers, anticipate their needs, and fulfill them with genuine smiles and great service.
- Ensure transactions and customer interactions reflect excellence and friendliness.
- Act as a brand ambassador, representing Tesco’s mission every day.
-
Keeping the store running smoothly
- Assist in service, picking, and replenishment tasks.
- Work efficiently in fast-paced environments.
- Ensure safety and adherence to procedures (divers, MERs, and operational best practice).
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Driving performance and customer satisfaction
- Support team initiatives to reduce waste, shrink, and enhance profits.
- Contribute to community and charity events, fostering an inclusive atmosphere.
- Execute seasonal tasks while maintaining product quality and presentation.
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Positiveness & customer focus
- Be knowledgable about store products, promotions, and performance.
- Handle deliveries, pack-outs, and utility tasks as required.
- Follow Tesco policies and values, always modelling our behaviours.
Requirements
To thrive in this role, you should:
- Have genuine pride in serving customers—no experience necessary, just enthusiasm and attentiveness.
- Build rapid rapport, ensuring customers leave satisfied.
- Be proactive and decisive for customer-centric solutions.
- Work well as part of a team, fostering strong relationships.
- Always present well, be on time, and embodies Tesco’s brand values.
Benefits
Joining Tesco means more than just a job—it’s a supportive community with fantastic benefits:
Personal & Daily Life
- Holiday & Day Off: Starts at 20 days + 1 (plus bank holidays), rising to 22 days after 1 year.
- Childcare & Family Discounts: 15% off payments at weekends, up to £2,000+ annually with household accounts.
- Wellbeing Support: Access to free wellness programmes, mindfulness, mental health support, and financial guidance.
Financial & Retirement
- Pension scheme: Matching contributions (up to 7.5% of your pay) and award-winning benefits.
- Life insurance: 5 times your annual salary coverage.
WorkLife Balance
- Request flexible working from day one.
- Network memberships with like-minded colleagues across diverse interests (e.g., learning development, BAME, LGBTQ+ networks).
Recognising Your Contribution
- Discounted products: 10% off Tesco shopping, plus access to free lifestyle rewards.
- Cycle to work scheme: Support for sustainable transport.
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You Matter
- uniform & equipment policy: Help available for reasonable adjustments to support your personal circumstances.
About Us
Our Purpose
Our mission: “Serving our customers, communities, and planet a little better every day.” At Tesco, we aim to be **every customer’s favourite way to shop—ensuring a transactional connection evolves into meaningful service in every interaction.
**Sustainability is core. We align our values with community responsibility and ecological goals at every level of the business. We are proactively recalibrating our model towards net-zero carbon emissions by 2050.
Diversity, Equity & Inclusion (DEI)
At Tesco, **everyone is welcome—**whatever your background—because diversity fuels our success. We foster an environment where colleagues feel safe, valued, and able to bring their whole selves to work. And we recognise that talent is diverse—whether you’re a newer-to-work employee or someone navigating parenthood, caregiving, or retirement. Schedule a conversation to explore how we can tailor your role to fit your life.
Supporting Accessibility
Tesco is an accredited Disability Confidence Employer, dedicated to inclusivity and accessibility. Visit our accessibility resources page for support throughout the application process.
Please Note
- Starting age: Tesco adheres to the “school-leaver age” by country—see our policy here for details.
- Minimum age for roles requesting shifts before 6 AM or after 9:45 PM (e.g., warehouses, delivery, bakery) is 18.
- Some roles close earlier than advertised if candidate numbers exceed expectations. Our goal remains to process applications fairly and efficiently.
- Feedback only follows an interview—please submit your application on time.
For more information about Tesco, visit www.tescoplc.com.
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