Tesco
Tesco Colleague - Walkden Extra
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Tesco Colleague - Walkden Extra
Customer Service Associate
About the Role
Availability Window
Our store looks for employees available during these times:
-
Wednesday
- From: 14:00
- To: 20:00
-
Thursday
- From: 14:00
- To: 20:00
-
Friday
- From: 15:30
- To: 22:00
-
Saturday
- From: 14:00
- To: 20:00
Tesco offers a competitive hourly wage:
- Start from £13.28/hour across the UK
- £14.55/hour for stores within the M25.
- Additional payments depending on your location.
Your contractual hours will be scheduled within these availability windows, with a guaranteed minimum of 16 hours per week for new colleagues. However, if you're looking for fewer hours (minimum 12), we still welcome your application.
We embrace flexibility! If your availability matches our advertised times or is very close, we would still like to hear from you.
Our core purpose is to serve customers, communities, and our planet every day.
As a Customer Service Associate, you will:
- Serve customers with passion, delivering a natural and genuine service.
- Be highly knowledgeable about products, services, and getting them right for Tesco customers.
- Support across the store, including picking, replenishment, and customer service areas.
- Apply your training to ensure safe, effective, and customer-focused routines.
- Embrace seasonal, charitable, and community initiatives to create a welcoming atmosphere.
- Demonstrate store performance knowledge, teamwork, and alignment with service and sales goals.
- Handle products with care to maintain quality.
- Stay true to our values and policies while showcasing our brand professionally.
- Be prepared to assist with deliveries when required.
Responsibilities
- Customer service — Knowing your customers well and ensuring they are served with pride and passion.
- Product knowledge — Being able and willing to speak confidently about products and services in your store.
- Store support — Working flexibly between different areas including customer service, picking, or replenishment.
- Safety, efficiency and service — Applying your training to work safely and provide an outstanding customer experience daily.
- Decision-making — Making, on-site decisions that prioritise customer satisfaction, even when routine disruptions occur.
- Participation in seasonal, community and charities events to keep the shopping experience great for everyone.
- Support store goals — Understanding how your contributions towards service, sales, waste reduction and profit directly support store performance.
- Product care — Handling products with accuracy, maintaining quality, and ensuring they meet our high standards.
- Embodiment of values — Behaving in accordance with Tesco values while embodying the Tesco welcome culture.
- Delivery duties — Occasionally assisting with receiving and moving store deliveries.
- Flexibility — Embrace flexibility with working availability and teamwork.
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Requirements
- A genuine passion for delivering exceptional service, greeting customers with a smile, and serving them with proud professionalism.
- Ability to build strong rapport with customers, making sure shoppers leave with a positive experience.
- The ability to make quick, courageous decisions that align with what’s best for our customers.
- Team player — enthusiastic about working with teammates and communicating clearly.
- Strong interpersonal skills to develop positive working relationships and create an inclusive, fun, and supportive team environment.
- Dependability — punctual with work commitments, well-presented, and always aligned with representing the Tesco brand.
Aged Requirements
Minimum age requirement: You must be older than 18 years to apply for this role.
Exception: Special requirements may create exceptions for some roles.
Our Commitment to Everyone Being Welcome
At Tesco, our vision is to become every customer’s favourite way to shop. Our core purpose is to serve customers, communities, and our planet a little better every day and be a fully sustainable business.
Our commitment to diversity, equity and inclusion means that no matter who you are or what your background is, we want you to feel fully represented at work. Tesco is a place where Everyone’s Welcome.
We understand that life involves diverse needs and phases, from the start of your career to raising a family, adapting to parenthood, or concentration on retirement. We are proud to be an accredited Disability Confident Leader, offering a fully inclusive recruitment process.
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⚠️ Important Note — Tesco will only recruit individuals who are over the appropriate school-leaving age. You can [find out what this is for your country here](insert link).
Tesco cannot legally accept applicants under 18 years for roles involving working hours before 6:15 am, after 9:45 pm, or specific operational roles such as warehouse tasks, alcohol counters, bakery, or driving roles.
Benefits
We offer:
- Holistic Holiday Policy — 20 days per year (plus a personal day), increasing to 22 days + Bank Holidays after 12 months of employment.
- Flexible working — Available right from day one.
- Discounts — 10% off all Tesco products on the Colleague Club card, and 15% extra off at payday weekends. Plus, a set of personal benefits that can increase your savings!
- Wellbeing — Free professional support services covering your mental health, physical wellness, and all aspects of life.
- Life Cover — Five times your yearly salary in life cover.
- Employer-sponsored Pension — Award-winning stay and match contributions of up to 7.5%.
- Choice benefits — Select from a range of rewards including discount shares, cycle to work schemes, clothing policies, and more.
- Uniform support — Full uniforms and policies covering all aspects of your work life.
- Colleague Networks — Dedicated platforms encouraging discussion around shared identities and expert help from peers.
- For more information about benefits, visit our further reading here.
About Tesco
Our vision is to become every customer’s favourite way to shop, whether at home or on the go. Our core purpose is to serve our customers, the communities we serve, and our planet, just a little better every day.
Living this purpose means we are far more than selling products. We are a business that positively impacts communities and our planet through policies promoting sustainability and human values.
Join us on our journey to be everyone’s favourite and embark on a career that is both meaningful and rewarding. We invite you to become part of our pioneering team!
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