Tesco
Tesco Colleague - Welshpool Superstore
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About this Role – Store Associate
Availability Window
You will be required to be available during the following times as part of your shift scheduling:
- Sunday: 13:00 – 22:00
- Tuesday: 15:00 – midnight
- Thursday: 15:00 – midnight
- Friday: 15:00 – midnight
- Saturday: 15:00 – midnight
Shifts are scheduled within these availability windows, with 3 weeks’ notice for your exact shift times. We also welcome flexible availability—even if your preferred times don’t fully align with those listed above.
Pay & Working Hours
- Tesco’s colleague rate of pay starts at £13.28 per hour (£14.55 in stores within the M25).
- Additional payments may apply depending on location.
- New starters are guaranteed a minimum of 16 hours per week. If you’d prefer to work fewer than 16 hours (minimum 12), we happily accommodate that too.
About the Role
At the heart of our business are our customers—in a role like this, you’ll learn fast, take on responsibility, and leave no stone unturned to deliver a fantastic shopping experience.
Your Responsibilities
You’ll be responsible for:
- Serving customers with passion, ensuring each interaction leaves them smiling and satisfied.
- Having deep knowledge of products, promotions, and special offers in your store.
- Supporting across multiple areas:
- Frontline customer service
- Picking and replenishment
- Store cleaning and maintenance
- Applying training effectively to ensure customer service excellence, security, and business needs are always met.
- Making customer-focused decisions, adapting operations to meet daily demands (delivery routines, event support, etc).
- Representing your store in:
- Seasonal and community campaigns (food banks, markets, local charity involvement).
- Promoting a positive and inclusive environment that reflects our values.
- Fostering pride in store performance—understanding metrics and collaborative efforts to boost service, sales, profit, and sustainability.
- Handling goods with care to maintain quality and appearance.
- Embracing our values and culture—warmth, responsibility, and commitment to Tesco’s mission.
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During busier periods, you may be asked to assist with store deliveries.
Requirements
- A genuine drive to provide top-tier service and welcome everyone with a smile.
- Willingness to build personal connections—let your customers know they matter to Tesco.
- Value initiative and independence—ready to make the right calls for our customers.
- A strength for teamwork and open communication to contribute effectively.
- Maintain a positive attitude that embodies our brand and invites well-being and enjoyment.
- Must arrive promptly, well-presented, and ready to represent Tesco as an ambassador.
What We Offer
- Holiday package: Starting at 20 days (including Bank Holidays), rising to 22 days after 12 months.
- Flexible working options available from day one.
- Discounts and savings:
- 10% off store items.
- 15% off sales afresh (fresh fish and meat).
- 15% off at payday weekend—saving up to £2,000 per year with an additional Colleague Clubcard also available to share with family who may live outside your home.
- Comprehensive wellbeing support, including free resources for your mind, body, and life.
- Financial security:
- up to £10,000 in life cover (five times your salary).
- Award-winning pension with matching employee contribution up to 7.5%.
- Tailored benefits: Select from many offerings, such as employee share options, cycle schemes, or supplementary discounts.
- Uniform & support: Fully covered for all moments, big and small.
- Colleague networks: Connect with others from diverse backgrounds to share experiences. Learn more here.
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About Us
Our vision is to become every customer’s favourite way to shop—in stores or online. At Tesco, we fulfil our purpose to: “Serve our customers, communities, and planet a little better every day.” This means more than sales—it is about being responsible, accessible, and sustainable right across society and the environment.
Diversity, Equity and Belonging (DEB)
We’re proud to foster a culture where everyone feels represented, regardless of background. Our commitment is summed up in one word: Everyone’s Welcome. Your identity, skills, and life experiences matter to us.
Flexible Working
Life is unique, and so are our colleagues. Whether you’re balancing work with family, starting a career, caring, or looking to adapt your workload, we’re here to listen. Flexible working is not an afterthought but a priority from the outset—work together to find what works for everyone.
We are acccredited as a Disability Confident Leader, and our recruitment process prioritises accessibility and inclusion. Learn more about our support services.
Important Information
- Age requirement: Tesco recruits beyond school-leaving age. For the current legal age in your country check here.
- Age restrictions apply for roles involving:
- Early hours before 6:15 am / late until 9:45 pm.
- Operating in areas such as warehouses, drinks.Preparation counters (BWS), bacery prep, and driving. For these, applicants must be at least 18 years old.
- Note on recruitment: Due to high volumes, some jobs close earlier than the advertised deadline. Feedback is offered only to applicants who reach the interview stage. Learn more about Tesco: www.tescoplc.com.
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