Tesco
Tesco Shift Leader - Bordon Superstore
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Shift Lead – Customer Service (M25 Stores)
Availability Window
- Sun: 15:00 – 24:00
- Thu: 15:00 – 24:00
- Fri: 15:00 – 21:00
- Sat: 15:00 – 24:00
About the Role
Customer service is at the heart of our business, and this role offers variety, teamwork and daily challenges. You’ll work alongside inspiring colleagues, develop new skills, and join an inclusive team where everyone is valued. Whether you’re looking for career stability, flexibility, or growth, this Shift Lead position could be perfect for you.
Pay & Hours
- Starting pay: £15.59/hour (rising to £16.86 for stores within the M25)
- Some locations offer additional payments
- Minimum commitment: 16 hours per week (12-hour roles also available)
- Shift scheduling: Within your availability windows, with at least 3 weeks’ notice
- Age requirement: Must be 18+
(If your availability closely matches the required schedule, we still encourage you to apply.)
Your Responsibilities
As Shift Lead, you will:
- Lead the team to deliver an exceptional customer experience in-store
- Support all store operations, from team coordination to operational queries
- Foster inclusive, positive relationships to help colleagues perform at their best
- Confidently lead the store in the Manager’s absence, making balanced and adaptable decisions
- Coach and mentor staff, role-model great service, and provide clear feedback
- Stay curious and proactive, seeking opportunities to improve customer, community and environmental impact
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
To succeed in this role, you will need:
- Experience in a team lead or management role within fast-paced retail
- A strong passion for delivering high-quality customer service
- The ability to build lasting relationships, fostering an inclusive, supportive team environment
- Excellent communication skills, using effective methods to inform and engage the team
- A natural leadership presence, able to inspire and motivate for outstanding results
Why Choose Tesco?
Benefits Include:
- Holiday starting at 20 days (rising to 22 days after 12 months), plus Bank Holidays
- Flexible working available from day one
- 10% off with Colleague Clubcard, increasing to 15% on pay-day weekends (with an additional card for family)
- Free wellbeing services for mind, body, and life
- Life cover worth 5x salary, plus an award-winning pension with employer contributions (up to 7.5%)
- Choice of benefits, including discounts, shares, and cycle-to-work schemes
- Uniform provided, plus support for life’s key moments
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Us
Our Vision & Purpose
At Tesco, our vision is to be “every customer’s favourite way to shop”. We strive to serve customers, communities, and the planet a little better every day through responsible and sustainable practices.
Our Values
- Diversity, equity and inclusion are core to who we are. We believe Everyone’s Welcome, and we’re committed to ensuring everyone thrives.
- Flexible working is a priority. If you have specific requirements, we’re open to discussions – let’s find a solution that works for you.
Commitment to Inclusion
We hold Disability Confident Leader accreditation and ensure our recruitment process is fully inclusive and accessible.
(For further support information, [visit our accessibility page](insert link).)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location