Tesco
Tesco Shift Leader - Dunmurry Superstore
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Tesco Shift Leader - Dunmurry Superstore
Shift Leader
About the Role
Customers are at the heart of everything we do. It takes lots of different people to run a store, and this is a dynamic role with variety, challenges, and excitement.
As part of one of our stores, you will help serve shoppers better every day.
Our Shift Leader role is perfect for those seeking stability or flexibility to fit their lifestyle, with opportunities for career progression.
Availability Window
Monday
- :06:00 – 15:00:00
Wednesday
- 15:00:00 – 24:00:00
Friday
- 11:00:00 – 20:00:00
Saturday
- 13:30:00 – 22:30:00
Our Shift Leader rate starts from £15.59 per hour. Additional payments may apply depending on location.
We offer:
- A minimum of 16 guaranteed hours per week to new colleagues.
- Opportunities to work as few as 12 hours per week upon request.
Shifts are scheduled within these availability windows, with 3 weeks’ notice for shift dates. Flexibility is encouraged if your preferred availability aligns closely with ours.
Key Responsibilities
As a Shift Leader, you’ll:
- Run fast-paced retail shifts, coordinating teams while ensuring the store remains clean, well-stocked, and customer-focused.
- Deliver everyday challenges with a committed and proactive attitude.
- Take ownership of duty shifts, focusing on aligning team coordination and operational execution.
- Act as a direct point of interaction with customers, ensuring their questions are addressed and expectations exceeded.
- Identify opportunities to improve service, coaching colleagues and providing constructive feedback.
- Lead teams historically or in the manager’s absence, fostering a positive, safe, and inclusive environment for colleagues and customers.
- Anticipate and resolve store performance issues with proactive solutions to enhance efficiency.
- Lead by example and embody the ethos of outstanding service and team initiative.
- Open/close the store, ensuring duty procedures run smoothly and ensure decision-making aligns with team well-being and safety.
<h4>Age Requirement</h4> Candidates must be **18 years or older**.
What You’ll Be Responsible For
As a Shift Leader at a Tesco store, you will:
- Coordinate store activities to deliver seamless shopping experiences for customers.
- Ensure the team adheres to priorities and takes regular breaks for optimal performance.
- Open/close the store and complete duty cover with a focus on well being and operational accuracy.
- Provide immediate support, answering team-specific questions and queries efficiently.
- Maintain store presentation standards, keeping the area clean, tidy, and customer-directive.
- Collaborate with managers on seasonal, community, and charity events.
- Foster an inclusive team culture that is both supportive and respectful.
- Deliver personalised customer service, addressing needs and ensuring customer satisfaction.
- Keep the team informed about updates, policies, and any misinformation regarding shifts.
- Drive continuous improvement, identifying areas for operational efficiencies and optimising service.
- Lead project coordination supporting restructures and service upgrades.
- Prioritise health and safety, adhering to Tesco’s operations standards.
- Recognise and compliment employee contributions to reward outstanding service.
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Requirements
To thrive as a Shift Leader, you should:
- Serve as a role model, embodying empathy, clear customer needs, and outstanding service.
- Strengthen team relationships, fostering a collaborative, supportive, and positive culture.
- Communicate clearly, using diverse methods (e.g., meetings, emails, one-on-one discussions) to keep your team aligned.
- Lead with confidence, managing the store independently when the manager is absent.
- Apply judgment and adaptability, handling change efficiently to benefit both customers and teammates.
- Inspire others to perform beyond expectations, motivating the team effectively.
- Stay curious, continuously seeking perspectives to better serve customers, communities, and sustainability.
Note: Applicants with a role requiring work before 6:15AM or after 9:45PM must be 18+.
Benefits
Joining us offers a host of significant advantages:
-
Development & Progression: Fertile ground for career advancement with on-going learning opportunities and world-class award-winning training.
-
Inclusion & Representation: A diverse, welcoming workplace where individuality and voices matter.
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Flexible Working: Request shifts from Day 1, and enjoy adaptability to suit personal needs.
Some host مِن countryside for people in dynamic situations, for instance, becoming a paralegal, skewed followers, too much fuel, forest patillons, or other life-changers. We welcome those at different stages of their careers, whether starting or needing home equilibrium—open to inclusive conversations.
Holidays
- 20 days (plus 1 fixed day) Holiday entitlement, rising to 22 days after 12 months, excluding Bank Holidays.
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Discounts
- 10% deal at Tesco stores v находящиеся рядом.
- 15% weekend savings @ payday using your Colleague Clubcard, plus an extra family-friendly card.
- Potential savings exceed £2,000 per year!
Additional Benefits
- Free health, reputation and emotional support with mental health, access to physical and mind-based resources for a complete wellbeing solution.
- Life Cover: Five times your annual income.
- Pension (Matching contributions up to 7.5%).
- Custom benefits, Tailored per You: Choose discounts, shares, a Cycle-to-Work scheme, or other pertinent organisational benefits.
- Uniform & Extended Support: Free uniform and policies covering special moments.
- Networking: Access to our colleague networks, offering diverse points of connection.
About Us
Tesco’s vision aims to be every customer’s preferred shopping choice, aligning focus on serving customers, communities and the planet better daily. This theme embodies transcending mere transactions, emphasising accountability and sustainability to all stakeholders—conscious of the communities and planet they are linked with.
We deeply embrace diversity, equity, and inclusion (DEI), ensuring that individuals from any background and identity feel represented and welcome. Our culture purports, “Everyone’s Welcome at Tesco.”
At Tesco, we understand each career path and personal circumstance is unique. That's why we are proud to support flexible working regardless of career surge or transformative life stage (starting careers, parenting or moving towards retirement).
Alongside this, our commitment to accessibility makes us a fully inclusive institution, supported through Disability Confident Leader accreditation. Through such efforts, we build a workspace that embraces uniformity in talent, reducing system bias throughout recruitment.
Notice of Policy
Tesco recruits individuals who meet or surpass the school-leaving age; details direct you by connecting to country-specific information here.
In roles involving work before 6:15 AM or after 9:45 PM or working in warehouses, liquor counters, bakery areas or vehicle driving, candidates need at least 18 years old.
Candidates are reminded that high application volumes may close roles earlier; feedback delivered only during interview stages.
For company insights, visit www.tescoplc.com
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