Pearson
Test Center Administrator (Peterborough)
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Test Center Administrator (Peterborough)
Test Centre Administrator – Part-Time Role
Location: Peterborough, UK Contract: Part-time (minimum 33 hours per month) Permanent/Regular: Yes (with availability for varied shifts)
About Pearson VUE & Pearson
Pearson VUE (pearsonvue.com) is a global leader in computer-based testing, administering over 15 million exams annually across industries like education, IT, and healthcare. With nearly 20,000 test centres in 180 countries, Pearson VUE ensures secure, high-stakes exams through cutting-edge technology and robust security measures. As part of Pearson, a global learning company listed on London Stock Exchange (PSON) and NYSE (PSO), we prioritise inclusivity and diversity.
Pearson VUE has been recognised as:
- A Forbes Best Employer
- A Stonewall Top 100 Employers for LGBTQ+ inclusion
- Featured in Best Employers for Diversity 2019
We seek a highly motivated Test Centre Administrator to join our team in Peterborough, UK, and play a vital role in ensuring a secure and supportive exam experience for candidates worldwide.
Your Opportunity
As a Test Centre Administrator, you will deliver a friendly, professional, and secure testing environment while maintaining Pearson VUE’s Level 1 certification standards. This role requires flexibility and meticulous attention to detail to uphold examination integrity.
Key Terms of Employment
- Part-time position (minimum 33 hours/month)
- Required to work Saturdays
- Shifts vary (early morning, late-night, weekends) – flexibility is essential
- Hourly pay: £13.60/hour, paid full Christmas bonus, statutory and city-paying bonuses, pension, and annual leave
- Payment cycle: Work is accrued monthly, paid 1 month in arrears
- Remove hazards in office areas and maintain general tidiness
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Responsibilities
Your role includes:
-
Customer Service:
- Welcoming, greeting, and checking in candidates upon arrival.
- Providing clear instructions and explanations on exam procedures, rules, and policies.
-
Exam Proctoring & Security:
- Proctoring candidates during exams to ensure adherence to Pearson VUE security protocols.
- Verifying candidate identity via valid personal identification documents (e.g., passport, driver’s licence).
- Troubleshooting technical issues in collaboration with IT support teams.
-
Environmental Maintenance:
- Conducting floor vacuuming and sanitising computer workstations/keyboards as required.
- Escorting candidates to exam rooms while monitoring for disruptive behaviour.
-
Admin Support:
- Assisting with candidate queries or escalations internally or with external parties.
- Maintaining attention to fine details, including identifying unusual activities.
Who We’re Looking For
This role suits individuals passionate about encouraging candidates while demonstrating expertise in exam security. Pearson VUE values:
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Core Competencies
✅ Professionalism & Customer Service: Warm, empathetic disposition with a customer-first mindset. ✅ Attention to Detail: Quick observation of body language, conduct, and environmental cues for security risks. ✅ Technical Literacy: Basic Microsoft Office skills (Word, Excel, Outlook) is an asset. ✅ Adaptability: Willingness to work unconventional hours, including weekends and early mornings. ✅ Qualifications:
- GCSE grade C (Grade 4) or equivalent in English and Maths desired.
Recruitment Process
We review applications early, so submit yours ASAP via our Careers page. Applications are reviewed daily, and interviews are scheduled immediately.
🚀 Rewarding careers await!
Diversity & Inclusion
Pearson VUE commits to fostering an inclusive workplace. We welcome applications from diverse backgrounds, including:
- Protected veterans
- Individuals with disabilities (accommodations available upon request via email: TalentExperienceGlobalTeam@grp.pearson.com).
- All genders, ethnicities, and abilities
We champion equal opportunities in every employment decision based on skilled merit. No discrimination on factors including, but not limited to, race, veteran, or disability status.
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