Pearson
Test Centre Administrator (Birmingham, UK) (24950)
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Test Centre Administrator – Birmingham
About Pearson VUE
Pearson VUE has been a leader in computer-based testing for decades, delivering over 15 million exams annually across industries like academia, IT, and healthcare. We operate the world’s largest network of ~20,000 Test Centres in 180 countries, backed by global partnerships with technology firms and regulatory authorities.
As part of **Pearson—**a world-leading learning company listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO), we are recognised as Forbes’ Best Employers and a Stonewall Top 100 Employer.
Our mission? To help people achieve their potential through learning. If you thrive in a collaborative, customer-focused environment and share our commitment to excellence, we’d love to hear from you.
Your Opportunity
We’re searching for a flexible, detail-oriented Test Centre Administrator to join our team in Birmingham. You’ll be responsible for:
- Minimum weekly hours: 8.5
- Hourly wage: £13.60, paid monthly
- Location: On-site, at Pearson VUE Test Centre Birmingham
- Schedule: Monday–Sunday, including early-morning, late-night, and weekend shifts
Why it matters This role is critical to ensuring the smooth, secure, and exceptional delivery of high-stakes exams. Whether it’s welcoming students taking university entrance tests or professionals pursuing IT certifications, your dedication directly impacts candidates at a pivotal moment in their lives.
Your Responsibilities
In this position, your core duties include:
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- Customer service: Warmly welcome, check-in, and assist candidates throughout their exam experience.
- Security & compliance: Strictly adhere to testing protocols, verify ID documents, and enforce exam rules with professionalism.
- Proctoring: Monitor candidates during exams, ensuring test integrity and a secure exam environment.
- Technical support: Troubleshoot IT-related issues in the Test Centre (e.g., software glitches).
- Facility maintenance: Perform basic housekeeping tasks, such as cleaning keyboards, desks, and vacuuming floors.
- Communication: Collaborate with internal teams (e.g., IT, operations) to resolve issues promptly.
This role requires flexibility—shift availability is essential, from weekdays to weekends.
Requirements for the Role
Essential qualifications and traits:
- Strong interpersonal skills: You must be friendly, professional, and a great team-player—candidates should leave feeling supported.
- Attention to detail: Monitoring behaviour and noticing subtle details are critical for exam integrity.
- Flexibility: Willingness to work a range of shifts (including weekends and evenings).
- Physical capabilities: Ability to sit for extended periods and escort candidates safely within the Test Centre.
- Matriculation: School qualifications in English and Maths.
Advantageous experience:
- Microsoft Office proficiency (Word, Excel, Outlook).
- Any previous customer service, administrative, or proctoring experience in a professional setting.
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Why Join Pearson VUE?
- Meaningful impact: You’ll be part of a global effort that empowers millions through education, careers, and certification.
- Diverse, inclusive culture: We value protection of all genders, cultures, and abilities. As an Equal Opportunity Employer, we celebrate diversity and ensure a welcoming environment for everyone.
- Career growth: Experience in a high-stakes operational role is invaluable for further development in education, training, or assessment fields.
- Supportive colleagues: Work alongside a team united by our shared passion for excellence and service.
Our Recruitment Process
This is a brief premissial role, so applications are reviewed daily. Interviews are scheduled immediately upon submission.
To apply directly via our careers portal: 🔗 [Pearson Careers Website](link to be included)
Confidential Support Available
If you’re an individual with a disability and require Reasonable Accommodation during the recruitment process, please get in touch:
PMB: TalentExperienceGlobalTeam@grp.pearson.com
Who We Are – Beyond Pearson VUE
Our purpose: To help people realize their potential—one learning opportunity at a time.
Pearson believes lifelong learning is the key to unlocking life’s biggest achievements. From schools to higher education, professional training, and certifications, we’re committed to making learning accessible, engaging, and impactful.
For more information about our exciting global work: 🔗 www.pearson.com
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