Reed
Test Centre Associate - Chelmsford
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Test Centre Associate - Chelmsford
About Reed in Partnership
Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company committed to positively transforming people and their communities.
Our services help individuals from all backgrounds and circumstances to change their lives for the better. Pay Range: £13.60 (hourly).
We are looking for a passionate individual to join our team as a Test Centre Associate – Chelmsford.
About the Role
Located in Chelmsford, this role is part of our DVSA (Driver and Vehicle Standards Agency) programme, which provides secure assessments for prospective new drivers. We administer over 1.7 million Driving Theory Tests annually across 70+ test centres in the UK, ensuring:
- Infrastructure and processes align with DVSA standards
- Compliance with assessment criteria
- Integrity and security of theory and hazard perception tests
Your main responsibility will be invigilating exams and delivering efficient test procedures while adhering to guidelines set by Reed in Partnership and the DVSA.
Key Responsibilities
- Providing high-quality customer service to theory test candidates
- Checking ID documents and booking candidates into the system
- Ensuring security and integrity of tests during invigilation
- Supervising tests and maintaining compliance with DVSA rules
- Supporting diverse candidates in accordance with the Equality Act and our diversity and inclusion policies
- Explaining test processes clearly and addressing candidate queries
- Reviewing tests, analysing performance data, and scheduling future sessions
- Managing day-to-day test centre operations, including opening/closing procedures
- Handling potential incidents that could disrupt testing procedures
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Schedule & Flexibility
This role offers flexible working patterns, including part-time or occasional shifts, with opportunities for additional hours when needed. Shifts span various times:
- Mornings: 8:30am – 1:00pm/2:00pm
- Afternoons: 12:30pm/1:00pm – 5:30pm/6:30pm
- Full days: 8:30am – 5:30pm/6:30pm
- Evenings: 4:30pm/5:00pm – 8:30pm/9:30pm
- Extended evenings: 12:00pm/1:00pm – 8:30pm/9:30pm
The Chelmsford test centre operates 3–4 days per week, with primary working days typically being Monday, Wednesday, Friday, or Saturday. Candidates should be fully flexible to accommodate shifts across all operational days, including evenings and Saturdays.
Qualifications & Experience
To succeed in this role, candidates should:
- Hold a UK driving licence (though driving may not be location-specific)
- Demonstrate significant experience in providing high-quality customer service
- Possess excellent attention to detail and accuracy, able to work under pressure or multitask efficiently
- Showgen robustness in working with diverse groups of customers
- Display strong judgement, decision-making abilities, and resilience when dealing with confrontation calmly
- Prioritise flexibility, including evenings and Saturday shifts
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Benefits
Our roles provide: ✔ Long-term employment stability ✔ Job satisfaction from impacting candidates at critical life moments ✔ Competitive hourly wage (£13.60 per hour)
Applying Diversely
Reed in Partnership values diversity and inclusion, ensuring:
- Fair treatment for all applicants, regardless of background
- A guaranteed interview scheme for disabled applicants meeting minimum criteria
- Consideration for part-time working arrangements, if business requirements permit
We continuously improve workplace experiences, reinforcing our family values, trust, core values, and commitment to sustainability. Employees are self-disciplined, collaborative team players driven by impact, fairness, and growth. Recognition programs support a culture of open communication, development, and contribution.
Contact
Enquiry inquiries can be directed via:
📞 Phone: 0333 240 8490
✉ Email: rinp.ma@reed.com
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