Reed
Test Centre Associate - Leicester
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Test Centre Associate - Leicester
Reed in Partnership – Test Centre Associate (Leicester)
About the Organisation
Reed in Partnership has delivered public services since 1998, operating as a British, family-owned company. Our mission is to positively transform lives and communities by improving public services and supporting people from all backgrounds with life-changing opportunities.
We administer over 1.7 million driving theory tests annually across 70+ DVSA test centres nationwide, ensuring secure assessment aligns with Department for Transport and DVSA standards. Our infrastructure guarantees compliance, integrity, and security in every test, respecting candidate fairness.
The Role
Position Overview
Test Centre Associate - Leicester (Pay: £13.45/hour)
This opportunity allows you to deliver exceptional customer support and help learners achieve critical milestones in transforming their lives as new drivers. Maintaining the reputation and operational integrity of Reed in Partnership. Ideal for individuals passionate about efficient service delivery, accurate problem-solving and business policies, with a flexible approach to working hours.
Key Responsibilities
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Customer Service Excellence
- Provide a high standard of customer service to all candidates.
- Handle professional queries about test processes and procedures.
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Operational Duties
- Verify and register candidates using ID confirmation via the booking system.
- Monitor the test centre’s equipment and procedures, ensuring strict adherence to DVSA guidelines and Reed in Partnership policies.
- Fully invigilate theory/hazard perception tests under strict assessment protocols.
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Adherence and Safety
- Support diversity and inclusion, ensuring the test centre meets candidates’ needs under Equality Act regulations.
- Manage incidents and security concerns under programme processes.
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Test Centre Administration
- Prepare for each shift, perform daily opening/closing routines, and follow up on scheduled tests/tracker reviews.
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flexible Support
- Adjust to differing shifts and occasional unscheduled busy periods to maintain operations effectively.
Work Schedule
Flexible options around part-time (minimum 20h/week) or occasional shifts. Available shifts:
- Mornings – 8:30 AM – 1:00/2:00 PM
- Afternoons – 12:30/1:00 PM – 5:30/6:30 PM
- Full days – 8:30 AM – 5:30/6:30 PM
- Evenings – 4:30/5:00 PM – 8:30/9:30 PM
- Afternoon & Evening shifts (flexible) – 12:00/1:00 PM – 8:30/9:30 PM
Operating pattern
- Leicestershire test centre operates typically 6 days/week (mostly Mon-Sat, subject to demand).
- Need full flexibility to accept mix of mornings, afternoons, evenings & Saturday shifts.
Person Specification
Core Competencies
To succeed in this role, tell us how you match:
✔ Certified driving licence (Driving requirements vary by region). ✔ Proven track record of providing exceptional customer service. ✔ Ability to deliver precisely under time pressure whilst handling multiple tasks effectively. ✔ Experience with varied and diverse customer groups.
✔ Inclusive approach & cultural awareness (Equality Act-compliant). ✔ Judgment & professionalism in calm settings, especially during difficult interactions.
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Schedule Flexibility
- Availability for Monday to Saturday shifts (including evenings & occasional weekend work).
Why Join Reed in Partnership?
- Long-term stability for those making a meaningful impact.
- Early and ongoing development with opportunities to grow.
- Recognition for employee contributions within a culture of teamwork and collaboration.
- Family-owned entreprise with backed-up values: trustworthiness, humility, and curiosity.
Two company values drive all internal culture and external partnerships: *"What is best for the team? Collectivegrowththroughdiversityandembracingchallenges."
We take pride in being #1 ranked workplace in our region after consistent recognition: 2022 Employee Experience Awards: 🏆 Gold – Best Talent Management Programme 🥈 Silver – Diversity & Inclusion 🥉 Bronze – Best Large Company to Work For.
Diversity and Inclusion Commitment
Reed in Partnership is UK-wide business pledging fairness for all our employees and candidates.
- No discrimination (race, gender, disability, religion, age, sexual orientation etc.).
- Guaranteed Interview Scheme: Disabled candidates meeting minimum criteria receive an interview.
- Flexible working open to individual negotiation, including:
How to Apply
Internal application deadline: 9th July 2026 Sending a copy of your LinkedIn profile to stimulate discussion is helpful.
Phone number: 0333 2408490 Email: rinp.ma@reed.com
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