Reed
Test Centre Associate - Stirling
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Test Centre Associate - Stirling
About Reed in Partnership
Reed in Partnership has been delivering public services since 1998, as a British, family-owned company. Our mission is to positively transform people and their communities by helping individuals from all backgrounds improve their lives. We are committed to this purpose through our public-facing services, particularly through our Driver and Vehicle Standards Agency (DVSA) programme.
🔹 Pay Range: £13.45 per hour
The Role: Test Centre Associate – Stirling
Are you passionate about providing exellent customer service and enjoy the satisfaction of helping new people every day? We invite you to join our Test Centre Associate – Stirling team, where you’ll play a crucial role in the secure assessment of prospective new drivers, supporting near 1.7 million driving theory tests annually across the UK.
What the Role Involves
You’ll be responsible for the invigilation of driving theory exams, ensuring the smooth and secure delivery of tests to candidates while maintaining integrity and compliance with DVSA standards. Your duties will include:
- Delivering outstanding customer service to candidates
- Verifying candidate ID and booking them into the system
- Monitoring test integrity and security
- Invigilating tests with strict adherence to programme guidelines
- Providing clear explanations of the test process and supporting queries
- Reviewing tests and managing test centre scheduling
- Performing daily test centre opening/closing procedures
- Meeting individual needs as per the Equality Act and fostering diversity and inclusion
- Handling and reporting incidents that may impact testing
- Collaborating with the team to uphold ** spike you
Responsibilities
✔ Adherence to Policies: Strictly following all Reed in Partnership policies and DVSA programme requirements.
Core Duties Include:
-
Customer Engagement &Securit
- Delivering a we service every time.
- Validation of candidate documentation to ensure legitimate participation.
- Assisting with interpersonal queries and providing clear communication (verbal and written).
-
Test Security & Integrity
- Maintaining high standards of security against fraud or deliberate bypassing.
- Cross-verifying test paths and ensuring no deviations from legitimate processes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Operational Duties
- Performing initial and concluding test centre rituals, including inventory checks and records submission.
- Tracking attendance logs vertically for internal audits.
- Ensuring compliance with mental spaces/disabilities needs and promotions as given registrations.
-
Conflict Resolution & Incident Management
- Managing candidates requiring assistance (including those with disabilities) in a supportive manner.
- Resolving variances and escalating critical issues that could breach test integrity or compromise candidates’ experiences.
-
Compliance & Process Title
- Subscribing to and adhering to Generation Test Centre Login Framework.
-
Teamwork &Practices kcal Chair
- Collaboration with colleagues to maintain consistent candidate journeys.
Schedule & Work Flexibility
Role Timings
Part-time or occasional shift:
- Mornings (8:30 AM – 1:00 PM / 2:00 PM)
- Afternoons (12:30 PM – 5:30 PM / 6:30 PM)
- Full Time (8:30 AM – 5:30 PM / 6:30 PM)
- Evenings (4:30 PM – 8:30 PMor 9:30 PM)
- Afternoon & Evening (12:00 PM / 1:00 PM – 8:30 PM/ 9:30 PM)
- This role has minimum set days of 6 per week within the range of Monday through Saturday.
You are encouraged to be fully adaptable to attend shifts throughout different operating days, ** weekend evenings**, and convenience.
**What’s in it for you?
You gain not just nherself, stability and the chance to positively make a difference in your community.
You will be seeking a blended blend that delivers:
🌟 Rewarded sense of professional achievement. 🌟 Innovation shift—Limited on pay range in line with UK Principles for the highest-paid: 💶 Salary: £13.45 going doubt applicable. 🌟 Capital sense of contributing to community improvement.
Requirements
Ideal candidates possess:
- Full UK Driver’s License (Although driving tutor skills are unnecessary).
- Extensive experience in customer care with notable examples to illustrate quality management.
- Spot-worthy attention to detail, coupled with analytical acumen for ensuring accuracy in ‘ various operations.
- Understanding and adaptability to complex multi-tasking and-
- Sensitivity to work under tight schedules—progresses efficiently handling concurrent problems.
- Proven experience in supporting diverse customer groups.
- Necessity for resolutions based on strong judgement/critically consistent.
- Community and clear understanding of diversity inclusion strategy required.
- Skills to manage both diverse customer needs smoothly, gracefully, and professionally.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Reed in Partnership will especially accommodate application requests concerning flexible hours, on the basis:
- Medically required adjustments as agreed with the business.
- Part-time or hybrid (remote supplements) options deemed fitting per current business needs.
Working Environment & Diversity & Inclusion
We pride ourselves on being an equal opportunity employer:
- Free from discrimination related to gender, race (enthlabiably disability), sexual orientation, age, religion, belief, gender reassignment, marital status (yes/ civil partnership status**), or pregnancy/maternity matters.
We offer a guaranteed interview for all disabled applicants meeting the minimum criterion.
While some roles are advertised as opted for consistency, Reed in Partnership is judiciously igeously accommodating part-time applications. Feel free to discuss light schedules to the **talent partner“.
Naturally, we continually aim to perceive that everyone enjoys a rich experience here! Our family heritage subtly gives us our edge, prioritizing teamwork and culture, embodying honesty, care ethics, and collaboration.
This tradition spans alongside multiple recognition awards — in 2022 we won:
🏆 Gold Award: Best Talente Management (Largest Company) Programs. 🥈 Silver Award: Diversity and Inclusion. 🥉 Bronze Award: Best Large Employer!
We boast our practice through people-centric values like "earnest depends, hardworking attitudes to sustaining progress!“**
Contact Information
📞 Phone: +44 (333) 2408490 ✉️ Email: rinp.ma@reed.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills