Implementing Projects and Policies

• Prepares, reviews and conducts, if necessary, proper fire evacuation plans and hazardous material spill plans and reports.
• Manages vehicle maintenance in accordance Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA) and Department of Transportation (DOT) guidelines.
• Obtains, maintains and processes annual renewal of permits from local governing bodies.
• Implements the customer recognition/service program, communicating and advocating the process.
• Creates daily work routines including stand up meetings and monthly department meetings.
• Develops annual budget with both revenue and cost projections. Develops 6-period projections based on upcoming group business.
• Monitors drivers compliance with the laws of The Federal Motor Carrier Safety Regulations.

Managing Exceptional Customer Service

• Supervises the Transportation Leads to ensure the front drive car and Suburban service provides optimum guest service for all guest transportation needs including VIP and Celebrity airport arrivals and departures, and Sales and Familiarization Tours (FAM) trip transportation needs.
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves services by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises the quality, standards and meeting the expectations of the customers on a daily basis.

Managing Transportation Team

• Participates in traffic flow planning for the property during high traffic times due to conventions or special events.
• Manages the full service garage facility that performs comprehensive maintenance on all of the property’s vehicles including coach vehicles.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Understands employee positions well enough to perform duties in employees' absence.
• Maintains a positive employee workplace environment.

Managing and Conducting Human Resources Activities

• Conducts human resources actions such as hiring, training, reviewing, disciplining and terminating employees.
• Maintains all DOT/Driver files for all drivers of company vehicles.
• Appraises employee’s productivity and efficiency for the purpose of recommending promotions or other changes in status.
• Provides for the safety and security of the employees or the property.
• Monitors employee attendance and records absences/tardiness.
• Helps direct supervisors to achieve their own development goals.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.