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Role Overview
We are looking for an experienced Test Lead to own the end-to-end quality assurance function across the ServiceNow Transformation Programme. The Test Lead is accountable for test strategy, defect governance, and release confidence across all four delivery cohorts from unit testing in DEV through to Operational Readiness Testing and go-live sign-off. This is a hands-on leadership role requiring both technical depth and the ability to coordinate testing across multiple workstreams running in parallel.
Key Responsibilities
- Own the test strategy and test plan across all cohorts and workstreams covering WP1B platform governance, WP2 TSM, WP3 TSOM, WP4 CSM, WP6 CMDB/CSDM, WP7 data migration, WP8 SecOps, WP9 IRM, WP5 EHS, and all northbound and southbound integrations
- Design, build, and maintain ATF (Automated Test Framework) test suites covering happy-path, negative, regression, and edge-case scenarios across all modules
- Plan and execute SIT, coordinating cross-workstream end-to-end flows including TSOM TSM auto-incident creation, CMDB service impact analysis, CSM outage notification flows, and integration health monitoring
- Manage the defect log throughout the programme, triage all defects by severity, drive resolution by the delivery team, and report status to the Programme Team and Design Authority
- Confirm zero P1 defects at each UAT and ORT exit gate before recommending Technical Go-Live authorisation to the Programme Manager
- Support client UAT teams producing test scripts, briefing business testers per workstream, and providing defect resolution support during UAT execution
- Plan and oversee migration testing across all three Precision Bridge waves validating source-to-target reconciliation within the 0.5% tolerance, referential integrity, and in-flight record continuity for open incidents, cases, and SLA timers
- Execute the Instance Health Scan on every TEST PROD promotion and confirm zero critical findings before each go-live
- Produce all test evidence deliverables required for Milestone Certificate submission
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Required Skills & Experience
- 5+ years of testing experience on enterprise platform implementations, with at least 2 years in a Test Lead or QA Lead role
- Hands-on ServiceNow testing experience ATF configuration, test suite design, and defect management within the ServiceNow platform
- Experience testing complex integration flows involving REST APIs, Kafka event pipelines, and TMF Open API patterns
- Strong defect management discipline able to triage, prioritise, and drive resolution across a multi-workstream programme without losing sight of release readiness
- Experience coordinating UAT with business stakeholders writing test scripts that non-technical testers can execute, and managing the UAT sign-off process across multiple workstream leads
- Familiarity with data migration testing reconciliation reports, referential integrity checks, and in-flight record continuity validation
- ServiceNow Certified System Administrator (CSA) preferred
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Desirable
- Experience testing telecom OSS/BSS systems or event-driven architectures
- Familiarity with TSOM, TSM, or CSM modules
- ISTQB certification or equivalent quality assurance qualification
- Experience in programmes using an OOTB-first configuration policy and Architecture Review Board governance
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