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Test Manager
Job Title:
Lead II – Software Testing (Test Manager)
About UST
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. UST supports transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers across 30+ countries. Our entrepreneurial teams innovate, act with speed, and foster lasting, sustainable impact for our clients, their customers, and communities.
By joining us, you’ll contribute to boundless impact—reshaping both your career and lives globally.
Visit UST.com.
The Role: UST Test Manager
UST is seeking an experienced Test Manager to lead a team of ~10 QA professionals (Manual & Automation), supporting two Agile Scrum teams. This role requires technical leadership, strategic QA initiatives, oversight of testing activities, and strong client engagement.
Key Responsibilities
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Team Leadership
- Lead, mentor, and manage a Manual and Automation Test Engineers team.
- Ensure testing activities align with Agile Scrum principles and deliver high-quality outputs within sprint timelines.
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QA Strategy and Execution
- Define, execute, and monitor test strategies, test plans, test schedules, and quality metrics.
- Collaborate with stakeholders to align testing efforts with project goals.
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Technical Expertise
- Provide guidance on automation frameworks (e.g., Selenium, Playwright, Cypress) and testing best practices.
- Oversee Non-Functional Testing (NFRs), including Performance, Security, Scalability, Reliability, and Accessibility Testing.
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Defect and Quality Governance
- Own and facilitate defect triage meetings, ensuring prioritization, root cause analysis, tracking, and timely resolution.
- Analyze defect trends and quality metrics to drive continuous improvement.
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Stakeholder Collaboration
- Work closely with Product Owners, Developers, Architects, Business Analysts, and DevOps teams through the Software Development Lifecycle (SDLC).
- Manage client expectations and third-party vendor relationships.
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- Cross-Functional Alignment
- Ensure quality standards are met across the entire SDLC process.
Requirements & Qualifications
Core Competencies
✔ 10–15 years of experience in Software Testing and Quality Assurance. ✔ Proven experience leading Manual and Automation Testing teams. ✔ Strong background in Agile/Scrum environments, multi-team collaboration, and lean processes. ✔ Hands-on experience with defect management, triage, and quality governance. ✔ Leadership with hands-on expertise—able to transition between oversight and testing both effectively and efficiently. ✔ Exceptional client-facing, stakeholder management, and communication skills.
Technical Skills
✔ Proficiency in Jira, Azure DevOps, TestRail, or similar project management tools. ✔ Experience with Selenium, Playwright, Cypress, or similar automation tools. ✔ Strong understanding of:
- Functional Testing (smoke, integration, regression).
- Non-Functional Testing (Performance, Security, Scalability, Reliability, Accessibility).
- Quality metrics and KPI tracking. ✔ Experience managing CI/CD pipelines and DevOps practices. ✔ Familiarity with cloud platforms (AWS, Azure, GCP).
Nice to Have
🔹 Experience in web application migration projects. 🔹 Knowledge of Copado Robotic Testing (CRT) or similar enterprise automation platforms. 🔹 Certifications such as ISTQB, Scrum, SAFe, or PMP are beneficial.
Business Benefits
UST offers a competitive and holistic benefits package, helping employees thrive in their personal and professional lives.
For Full-Time Regular Employees
- Paid Time Off
- Minimum of 10 paid vacation days (annually).
- 6 paid sick days per year (pro-rated for new hires).
- 10 paid holidays.
- Eligibility for paid bereavement and jury duty leave.
- Retirement Savings
- Participation in the Company’s 401(k) Retirement Plan with employer matching.
- Medical & Insurance
- Medical, dental, and vision insurance (applicable to US-based employees & dependents).
- Basic and supplementary life insurance:
- Basic Life Insurance.
- Accidental Death & Disability Insurance.
- Short- and Long-Term Disability benefits.
- Voluntary options:
- Additional short-term disability coverage.
- Health Savings Account (HSA).
- Flexible Spending Account (FSA) (medical, dependent care, commuting).
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For Part-Time Employees (US-based)
- 6 paid sick days per year (pro-rated).
- Participation in the Company’s 401(k) Retirement Plan.
For Temporary Employees (US-based)
- Full-time temps: Receive 6 paid sick days per year and participate in 401(k) with matching.
- Medical, dental, and vision insurance (available for full-time roles).
Regulations & Legal Compliance
- UST ensures compliance with state/local paid sick leave laws for all employees.
Core Values & Commitment
Humility. "We listen, learn with empathy, and serve with selflessness in all our engagements."
Humanity. "Through technology, we uplift lives—prioritising those less fortunate."
Integrity. "We honour our commitments and act ethically in every relationship."
Equal Opportunity Employer Statement
UST is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to: ✅ Race ✅ Color ✅ Religion ✅ Sex ✅ Sexual orientation ✅ Gender identity ✅ National origin ✅ Disability ✅ Status as a protected veteran ✅ Any other applicable protected characteristic
UST adheres to fair chance hiring principles, considering applicants with arrest or conviction records only as permissible by local ordinances.
The company reserves the right to update role requirements based on organizational needs or employee performance.
#UST | #CB
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