OCS
TFM Contract Manager
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About The Role
Working within EMCOR UK who are now part of OCS UK & I group
Job Overview
We are seeking an experienced and dynamic Contract Manager to effectively manage a portfolio of business, to ensure high quality service standards and service delivery on the contracts. To manage and deliver agreed sales, performance KPI’s and profit targets and presenting monthly business report to the Management board.
The Contract Manager will act as the primary point of contact for the client, this is a senior leadership role requiring strong operational, financial, and people management skills.
Key Responsibilities
- Oversee the delivery of Total FM services across the site.
- Orchestrate and implement challenging growth plans for the contracts through continuous enterprising and strategic management.
- To regularly meet with customer interface representatives to communicate key contract issues in support of sustaining EFS’ and Client partnership values and smooth running of contracts.
- To provide innovation, vision, leadership, business development, best practice solutions and benchmarking across the portfolio of client sites.
- To take full profit and loss responsibility for the contract.
- To ensure an annual and forward business plan and budget is in place for the contract or contracts which will fulfil client cost down expectations, budgetary requirements and EMCOR shareholder’s profit share.
- To report to regional management any financial exceptions and other information as required.
- To ensure that appropriate the Team understand their responsibilities with regard to financial performance against budget and implement action to ensure that financial targets are met.
- To ensure that corporate policies and procedures are strictly adhered to, in order to maintain the integrity of the operational activities within the region. EG: IMS, H&S, ISO14001, legislative.
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Requirements
You will need the following to be considered in this role:
- Proven Operational Management background or similar role within the Facilities Management industry, ideally managing Total FM contracts.
- Experience working with building management systems.
- Demonstrable experience managing P&L and delivering against financial targets.
- Relevant qualifications such as IOSH or NEBOSH (desirable), or a degree/diploma in Facilities Management, Business Management, or a related field.
- Familiarity with CAFM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
- Results-driven with a focus on delivering high-quality service.
- Excellent leadership and people management skills, with the ability to motivate and develop teams.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
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Why Work for OCS?
- ✅ Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
- 🚀 Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
- 🙂 Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
- 📝 Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
- 💰 Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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