Betsi Cadwaladr University Health Board
Therapies Bank Administrator
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Job Overview
We are seeking Bank Administration staff to join our Physiotherapy and CMATS teams in Wrexham.
We’re looking for motivated and organised individuals with varying levels of administrative experience who enjoy working as part of a team and can adapt to different environments. Strong interpersonal skills are essential, as you’ll be working closely with clinical staff and patients while supporting busy therapy services.
To succeed in this role, you’ll be reliable, flexible, and adaptable, with good organisational skills and a professional approach. You’ll have a pleasant telephone manner, excellent communication skills, and be confident using IT systems. You’ll also be comfortable handling sensitive information and maintaining strict confidentiality at all times.
The ability to speak Welsh is desirable for this post. Applications are welcomed from Welsh and/or English speakers.
Main Duties of the Job
Depending on your experience and service needs, bank duties may include:
- Reception and front-of-house support
- Answering telephone calls and managing enquiries
- Updating the Patient Administration System
- Typing, filing, photocopying, and document management
- Processing referrals and correspondence
- Supporting projects and service improvements
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These bank roles offer a varied and flexible way to work within the Physiotherapy and CMATS Services, with opportunities matched to your skills and availability.
Working for Our Organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
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Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person Specification
Qualifications
Essential criteria
- Good general education
- Typing qualification or equivalent experience
Desirable criteria
- NVQ Level 2 Admin or Customer Service
Experience
Essential criteria
- Admin experience in Customer Service
Desirable criteria
- Experience within a busy office environment
Skills
Essential criteria
- Excellent communication skills
- Excellent organisational skills
Desirable criteria
- Knowledge of patient administration system
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