Queen Victoria Hospital NHS Foundation Trust
Therapies Department Administrator and Appointments Coordinator
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We are looking to recruit an Administrator and Appointments Coordinator based within the Therapies Department at QVH to cover maternity leave.
The role is providing support to our clinical staff including Physiotherapists and Occupational Therapists who provide clinics delivering rehabilitation for patients within our specialist services at QVH.
The successful candidate will be confident, professional with excellent interpersonal skills. They will be able to multi-task and be able to quickly pick up new skills in areas of administration, secretarial and appointment coordination, as per the needs of the teams.
It is essential that this post holder can work in a team and deal with queries from a range of stakeholders including patients, families, team members, managers, medical and clinical staff and is committed to deliver exceptional customer service at all times. Support and training for the post is provided by the team's clinical leads as well as the other administrators who you will work alongside in the department.
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The role will involve covering the therapies reception desk, appointment scheduling and general administrative tasks.
You will provide a comprehensive administrative and appointments coordination service this will include; maintaining patient caseload databases, waiting lists and booking patients into clinics, responding to both face to face and telephone enquiries, audio typing of clinical correspondence and meetings, preparing and coordinating clinic notes and monitoring and ordering departmental resources, as requested by the therapists.
This job is within a busy clinical environment, so you as the successful candidate will have the ability to prioritise and work well under pressure with other team members as peer support.
About QVH
- Rated GOOD overall with outstanding care by the CQC.
- A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
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Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
For further details / informal visits contact:
- Name: Kirsty Doswell
- Job title: Deputy Therapy Manager
- Email address: kirsty.doswell@nhs.net
- Telephone number: 01342414072
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