Broad Horizons therapeutic service Northamptonshire
Theraputic lead
Northampton
Posted 4 days ago
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Theraputic lead
Therapy Lead
Purpose of the Role
The Therapy Lead is responsible for providing operational and professional leadership across the therapy service, ensuring the delivery of a high-quality, responsive, and trauma-informed service for children, young people, and families. The role acts as the bridge between clinical practice, service coordination, and organisational leadership, ensuring therapists are supported, referrals are managed effectively, and families receive a consistent and positive experience.
As a visible and accessible leader, the Therapy Lead will foster a culture of collaboration, accountability, learning, and excellence, while contributing to the ongoing development and growth of the service.
Key Responsibilities
Team Leadership and Staff Support
- Provide day-to-day leadership, guidance, and support to the therapy team.
- Create a positive, connected, and psychologically safe team culture that reflects the organisation's values.
- Offer regular non-clinical supervision, coaching, and reflective support to therapists.
- Support staff wellbeing and promote healthy working practices.
- Identify development needs and contribute to training and professional growth opportunities.
- Support the recruitment, onboarding, and induction of new therapists.
- Manage performance concerns in collaboration with senior leadership, where required.
- Act as a key point of escalation for operational challenges, concerns, and decision-making.
- Encourage collaboration, peer support, and knowledge-sharing across the team.
Service Coordination and Clinical Operations
- Oversee the effective management of referrals, enquiries, and waiting lists.
- Triage referrals and ensure timely allocation to appropriate therapists.
- Maintain oversight of caseloads, capacity, and service demand.
- Monitor service activity to ensure an equitable distribution of work across the team.
- Ensure timely responses to enquiries from families, professionals, and partner agencies.
- Identify barriers to service delivery and implement solutions to improve efficiency and accessibility.
- Support smooth service delivery across multiple therapeutic pathways and programmes.
- Monitor client journeys from referral through to discharge to ensure positive outcomes and continuity of care.
Family and Professional Relationships
- Serve as a senior point of contact for families, carers, referrers, and external professionals.
- Build and maintain trusted relationships with stakeholders across health, education, social care, and community services.
- Ensure communication is clear, compassionate, timely, and consistent.
- Support the resolution of concerns, complaints, or complex situations in a professional and relational manner.
- Promote confidence in the service through responsive and high-quality engagement with families and professionals.
- Represent the service in meetings, partnership discussions, and networking opportunities, as required.
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Quality Assurance and Service Standards
- Maintain oversight of case progression, service delivery, and therapeutic standards.
- Support therapists to maintain accurate, timely, and compliant records.
- Monitor adherence to organisational policies, procedures, and professional standards.
- Contribute to audits, quality assurance processes, and service reviews.
- Identify trends, risks, and opportunities for improvement through ongoing monitoring and evaluation.
- Ensure the service consistently delivers safe, effective, and person-centred support.
- Support the development and implementation of best practice guidance and operational procedures.
Safeguarding and Risk Management
- Promote a culture of safeguarding awareness and shared responsibility.
- Act as a safeguarding resource for the team, supporting consultation and escalation processes.
- Ensure safeguarding concerns are identified, documented, and responded to appropriately.
- Maintain awareness of current safeguarding legislation, guidance, and best practice.
- Support risk assessment and decision-making relating to children, young people, and families.
- Work closely with safeguarding leads and external agencies, where necessary.
Operational and Strategic Contribution
- Work collaboratively with the Senior Leadership Team to support organisational priorities.
- Contribute to strategic planning and service development initiatives.
- Support the implementation of new projects, programmes, and service innovations.
- Use data, feedback, and service insights to inform decision-making and continuous improvement.
- Identify opportunities to improve systems, processes, and client experience.
- Contribute to policy development and organisational planning.
- Support the achievement of service targets, outcomes, and organisational objectives.
Service Development and Growth
- Contribute to the ongoing development and expansion of therapeutic services.
- Identify emerging needs within the community and support service innovation.
- Participate in the design, implementation, and evaluation of new initiatives.
- Support partnership development with schools, local authorities, health services, and community organisations.
- Champion continuous learning and evidence-informed practice across the service.
- Promote the organisation's vision, values, and therapeutic approach, both internally and externally.
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Person Specification
Essential Criteria
- Experience working with children, young people, and families using trauma-informed and relationship-based approaches.
- Professional background in therapy, counselling, psychotherapy, psychology, social work, education, youth work, or a related field.
- Demonstratable experience coordinating services, teams, or multidisciplinary provision.
- Experience providing supervision, leadership, mentoring, or line management support.
- Strong organisational skills with the ability to manage competing priorities effectively.
- Excellent interpersonal, communication, and relationship-building skills.
- Ability to work collaboratively across professional disciplines and organisational functions.
- Understanding of safeguarding legislation, procedures, and responsibilities.
- Experience contributing to service development, improvement, or change initiatives.
- Experience working within therapeutic, health, education, social care, or community-based services.
- Ability to make sound decisions and manage complex situations with professionalism and confidence.
- Strong commitment to inclusion, equity, and trauma-responsive practice.
Desirable Criteria
- Relevant leadership or management qualification.
- Experience working within charitable, voluntary sector, or community-based organisations.
- Experience implementing quality assurance or service improvement frameworks.
- Understanding of commissioning, contracts, or externally funded service delivery.
- Experience managing data, reporting, and service performance measures.
- Knowledge of adverse childhood experiences (ACEs), attachment, neurodiversity, and child development.
- Experience supporting multidisciplinary teams across different professional backgrounds.
Working Arrangements
This is an embedded leadership role, requiring a consistent and visible presence throughout the working week. The post-holder will be an active and accessible member of the team, supporting day-to-day coordination, decision-making, and service delivery.
The role requires flexibility and responsiveness to changing service demands, while maintaining a strong focus on:
- Quality
- Relationships
- Positive outcomes for children, young people, and families
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Skills
Leadership
Therapy
Supervision
Coaching
Communication
Collaboration
Organizational Skills
Service Coordination
Safeguarding
Quality Assurance
Relationship Building
Decision Making
Trauma-Informed Practice
Service Development
Community Engagement
Mentoring