Barons Eden - Hotel and Spa Collection
Therapy Supervisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location: Based at Hoar Cross Hall.
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals....
The Role
We are looking for an experienced and passionate Therapy Supervisor to join our Spa team. This is a key leadership role, supporting the management team in the smooth day-to-day running of the Spa while delivering exceptional treatments and first-class customer service.
As Therapy Supervisor, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.
Key Responsibilities
- Supporting, supervising, and motivating the therapy team on a daily basis
- Ensuring all therapists follow company policies, procedures, and treatment standards
- Acting as a point of contact for client queries and complaints, liaising with management where required
- Carrying out weekly Duty Manager shifts
- Supporting Spa & Therapy Reception duties, including guest check-in and check-out
- Performing treatments to the required standard of each product house
- Ensuring smooth Spa operations in the presence or absence of Spa Managers
- Carrying out competency tests, training, and ongoing development with the team
- Completing regular appraisals and performance reviews
- Encouraging and drive retail sales and professional product recommendations
- Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
- Managing daily treatment collections and laundry processes
- Ensuring all end-of-day procedures and safety checks are completed
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Health & Safety
- Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements
- Being fully knowledgeable of fire and evacuation procedures
Essential
What We’re Looking For
- Have NVQ Level 3 Beauty Therapy qualification
- Have a minimum of 2 years’ experience
- Have excellent leadership, communication, and organisational skills
- Have a passion for customer service and team development
- Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable
- Have previous experience in a supervisory or senior therapist role
Why Join Us?
- Opportunity to develop leadership and training skills
- Work within a supportive and professional Spa environment
- Be part of a team focused on excellence, progression, and guest experience
Additional Information
- Full-time: 40 hours per week
- Working 5 out of 7 days a week
- Salary £33, 655.84
- Shift Pattern: 0730-1600hrs / 0930-1800hrs / 1100-1930hrs
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
Benefits
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive salary
- Complimentary use of the leisure and spa facilities
- Up to 20% target led commission on product sales
- Free staff canteen which provides a variety of lunch options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Free Parking
- Refer-a-Friend scheme
- Opportunities for professional development and career advancement
People say you can’t choose your family, well we choose you to be part of ours!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills