trane technologies
Thermo King Service Manager - Marine (Eastern US) - Remote
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Why Join Us?
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Where the work is:
- Virtual
- Must be located in the Eastern United States and able to travel 50% of the time.
Service Manager - Marine Platform (Thermo King)
About the Role
Join Thermo King as a Service Manager for our Marine platform, playing a key role in shaping the performance, reliability, and growth of our marine product portfolio across the Eastern United States and Canada!
This high-impact role combines technical expertise, commercial leadership, and cross-functional collaboration to drive:
- Product improvements
- Aftermarket growth
- Service excellence
For an experienced professional passionate about marine refrigeration, problem-solving, and delivering exceptional service in a dynamic global business.
What You Will Do
- Drive and support improvement projects for Thermo King marine products, including reefer and genset systems.
- Deliver commercial strategy for aftermarket parts sales in the Eastern United States and Canada.
- Provide monthly forecast information for planning and analytics.
- Manage commercial warranty spend and claim resolution.
- Provide internal technical support to Thermo King sales and service teams (North America and globally).
- Offer technical feedback to engineering and aftermarket teams, aiding new product development and improvements.
- Handle technical and software-related troubleshooting beyond field service capabilities, acting as first point of contact for the warranty team.
- Monitor aftermarket and warranty programs in the Tavant system to ensure compliance and proper administration.
- Coordinate technical training needs and deliver sessions to customers, dealers, and internal teams.
- Assist in drafting technical manuals and bulletins for dealers and customers.
- Administer iService platform content to ensure technical updates are available.
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What You Will Bring
Successful candidates will demonstrate:
- A Bachelor’s degree in engineering or equivalent professional experience.
- 7+ years of relevant experience in technical, commercial, or related fields.
- Analytical skills (basic to advanced) and proficiency using Microsoft Excel.
- Relevant refrigeration knowledge (basic to advanced), with a preference for marine refrigeration expertise.
- Advanced mechanical or electrical technical skills.
- Strong communication and leadership abilities to interface across levels—dealers, direct reports, managers, and executive leadership.
- Willingness to travel to Canada for occasional site visits and performance support.
Compensation & Incentives
- Annual base salary range: $86,200.00 - $130,269.99
- Compensation type: Salary + Incentives (Eligible)
- Sales commission eligible: No
- Note: Base pay will depend on factors such as seniority, performance, location, experience, and travel demand.
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(Disclaimer: Standardised compensation varies based on context and negotiation within legal frameworks.)
Thrive at Work and at Home
At Trane Technologies, we dare to care. Benefits kick in DAY ONE for you and your family:
Health and Wellness
- Comprehensive health insurance packages.
- Holistic wellness programs with generous incentives through employee assistance programs.
Family Building
- Fertility coverage and support for adoption or surrogacy processes.
Retirement & Savings
- 401k match up to 6% + an additional 2% core contribution, totaling 8% possible matched savings.
Time Off & Leave
- 15 vacation days per year.
- 9 paid holidays + 3 floating holidays.
- Flexible sick leave and options for parental, volunteer, or expanded breaks.
Education & Development
- Tuition assistance and student debt support programs for ongoing growth.
(Disclaimer: Benefits may vary by region, collective bargaining agreements, or legal obligations.)
Safety Sensitive Role
This position is classified as a Safety Sensitive role, which may require additional drug screening.
Our Commitments
- Competitive compensation, comprehensive benefits, and a collaborative culture.
- Equal Opportunity Employer: Qualified applicants receive fair consideration without regard for race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, veteran status, or any legally protected characteristic.
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