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Third Line Support
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3rd Line Service Desk Engineer
- Excellent opportunity to join a growing Managed Service Provider delivering tailored IT support, cloud solutions, cyber security, and consultancy services to a broad client base.
- Full-time, permanent role focused on 3rd line support, technical escalations, infrastructure maintenance, and project delivery within a structured MSP environment.
- Hands-on position working across Microsoft technologies, networking, virtualization, cloud platforms, cyber security tools, and automation, with regular client interaction.
- Office-based role in Botley with regular travel to customer sites.
Who is the client?
Our client is an established UK Managed Service Provider delivering high-quality IT support, consultancy, and strategic technology solutions to organisations across a range of sectors. They pride themselves on building long-term client relationships through proactive service delivery, technical expertise, and a collaborative approach. Due to continued growth, they are looking to expand their Service Desk with an experienced 3rd Line Service Desk Engineer.
What will you be doing?
As a 3rd Line Service Desk Engineer, you'll act as a senior technical escalation point, taking ownership of complex support issues while ensuring excellent service delivery across a varied client portfolio.
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- You'll troubleshoot and maintain a wide range of technologies including Windows Server, Microsoft 365, Azure, networking infrastructure, virtualization platforms, security solutions, and backup environments.
- Alongside resolving high-level incidents, you'll perform root cause analysis, infrastructure maintenance, patching, and contribute towards continual service improvements.
- The role also offers the opportunity to support technical project work, including migrations, upgrades, and new technology implementations.
- You'll work closely with senior engineers and project teams while building trusted relationships with clients through regular onsite visits and outstanding technical support.
What will you need?
- Minimum 5 years' experience within IT support or Managed Services
- Strong experience supporting Microsoft infrastructure including Windows Server and Microsoft 365
- Excellent troubleshooting skills across networking, servers, virtualization and cloud technologies
- Experience working with PowerShell and automation
- Ability to manage complex technical issues through to resolution
- Excellent communication and customer-facing skills
- Full UK driving licence and access to your own vehicle
What would be desirable?
- Previous experience working within an MSP environment
- Microsoft or Azure certifications
- Experience supporting Linux and Mac environments
- Knowledge of Hyper-V, VMware or other virtualization platforms
- Exposure to cyber security technologies including SIEM and MDR solutions
- Experience working within ITIL or SLA-driven service environments
- Knowledge of backup and disaster recovery solutions
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The Package
- Competitive salary (DOE)
- Funded professional certifications and ongoing technical development
- Exposure to a broad range of technologies and client environments
- Opportunity to work on varied infrastructure and project work
- Structured career progression within a growing MSP
- 25 days holiday plus bank holidays
- Dedicated kitchen and break facilities
- Regular client-facing work with varied technologies
To Apply…
Please apply directly through this advert or email your CV to oliver.light@searchability.com
By applying, you consent to your application being processed and submitted to the client for this vacancy only.
KEY SKILLS – 3rd Line Engineer, Service Desk Engineer, Technical Support Engineer, MSP, Windows Server, Microsoft 365, Azure, Active Directory, Networking, Hyper-V, VMware, PowerShell, IT Support, Infrastructure, Cyber Security, Backup & Disaster Recovery, Service Desk, Technical Escalations.
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