WeDoData
Third Line Support
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WeDoData are working with a forward-thinking further education college group who are split between 2 campuses who are looking for an experienced 3rd Line Support Engineer to join their Systems & Innovation team, providing expert technical support and helping shape the future of the IT infrastructure.
The Role
As a 3rd Line Support Engineer, you will act as the senior technical escalation point for complex IT issues, supporting a diverse infrastructure of on-prem and cloud-based technologies. You'll work closely with several departments across the college, lead technical problem-solving, contribute to infrastructure projects, and ensure systems remain secure, resilient, and fit for purpose.
Key Responsibilities
- Act as the escalation point for complex 2nd and 3rd line technical issues.
- Support and maintain Windows Server, Active Directory, Group Policy, DNS and DHCP environments.
- Manage and troubleshoot Microsoft 365 and enterprise applications.
- Monitor infrastructure performance, backups, patching and disaster recovery solutions.
- Support virtualisation platforms and cloud services.
- Participate in infrastructure upgrades, digital transformation projects and continuous service improvement.
- Produce and maintain technical documentation and knowledge base articles.
- Work collaboratively with internal teams and third-party suppliers to deliver high-quality IT services.
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Essential Requirements
- Significant experience in a 3rd Line Support or Infrastructure Support role.
- Strong knowledge of Windows Server administration.
- Experience managing Active Directory, Group Policy, DNS and DHCP.
- Experience supporting Microsoft 365 and enterprise business applications.
- Knowledge & experience of VMWare
- Azure experience
- Experience with system monitoring, patch management and backup solutions.
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Desirable
- Experience working within an education environment.
In return you will receive:
- Salary: £40,000 - £44,000 per annum
- Hours: Monday to Friday, 08:45 - 17:00
- Location: Surrey (multi-site role)
For more information and to discuss this opportunity further please get in touch with Dan Harvey at WeDoData or apply as soon as possible, alternatively feel free to email dan@wedodata.co.uk
WeDoData (Bristol) Ltd is committed to safeguarding and promoting the welfare of children and young people and expects all staff, applicants, and clients to share this commitment. Any appointment will be made subject to strict vetting and screening checks and receipt of a satisfactory enhanced DBS check. In accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants.
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