Acorn Group
Third Party Personal Injury Handler
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Third Party Personal Injury Handler
Personal Injury Claims Handler
When you join the PI team, you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non-Portal), but there will also be exposure to out-of-jurisdiction claims, including Property Damage, Credit Hire, and Accident Damage—spanning the entire claims journey from infancy to settlement.
You will also provide technical support and guidance to less experienced claims handlers, act as a key referral point, and ensure indemnity spend is minimized through commercial decision-making.
Location & Hours
Sevenoaks, with Hybrid Working options
Working Hours Monday to Friday, 37.5 hours (9:00 am – 5:30 pm)
Salary & Benefits
- £28,230 – £37,101 (DOE) plus £1,500 annual bonus potential (achieved quarterly)
Key Responsibilities
- Take accountability for personal performance and meet set objectives
- Validate all claims for indemnity and fraud compliance
- Provide proactive and accurate liability assessment
- Conduct precise quantum assessment of claims using relevant tools
- Apply accurate reserves in line with company guidelines
- Coach and mentor less experienced claims handlers
- Adhere to best practice and key strategies
- Ensure effective file and portfolio management
- Ad-hoc tasks as arising from business needs
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Required Skills & Experience
- Ability to work in a culture of openness, trust, and respect
- Strong organisational and prioritisation skills
- Fact-finding and analytical ability for accurate decision-making
- Experience handling injury claims outside the Low Value Personal Injury Claims Portal
- Knowledge of Civil Procedure Rules, offers, acceptances, and litigation risk management
Why Join Acorn?
Founded over 40 years ago in Liverpool, Acorn Insurance has grown into a national leader within the Acorn Group.
Our Values (and Culture!)
🦏 We run through walls for our customers and each other 🐐 We challenge the status quo 🐧 Success comes when others succeed 🐆 We trust our judgement
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Benefits
🌴 Up to 35 days’ holiday (with buy/sell options) 🧠 24/7 mental health support and counselling ☝ Career growth opportunities (fairs, leadership programs, continuous learning) 💸 Flexible benefits, including early salary access 🏡 Hybrid working to support work-life balance 🎉 Recognition awards, corporate events, and more
Our Commitment to Colleagues
✅ Mindful Employer (supports mental health) ✅ Disability Confident (Level 1 & 2 accredited) ✅ Menopause Friendly (inclusive workplace) ✅ Armed Forces Covenant (supports veterans and their families) ✅ Great Places to Work award (2024/25) ✅ Best Place to Work for Development & Women
Pre-Application Information
- Employment Checks: Standard criminal record and insolvency register checks
- Visa Policy: Unable to sponsor visas, so must have <1-year remaining on a Graduate or Post-Study Work visa
- Accessibility: Committed to ensuring an inclusive recruitment and workplace with adjustments as needed
Grow with Acorn. 🚀
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Jessica, London
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