CREED LIMITED
Time Critical Operational Care Specialist - Quick
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Time Critical Operational Care Specialist
The Time Critical Operational Care Specialist is responsible for managing urgent and time-sensitive shipments within the Quick Time Critical department during assigned shifts. The role requires fast-paced decision-making, proactive communication, and precise execution to ensure shipments meet strict deadlines and customer requirements. Note that shift pattern is 4 On / 4 Off (06:00 18:00).
How you create impact
- Manage end-to-end handling of time-critical and urgent shipments (e.g. Next Flight out, express, hand-carry)
- Coordinate closely with airlines, couriers, and transport teams
- Monitor real-time shipment status and proactively intervene to prevent delays
- Ensure all movements meet agreed transit times and service level agreements (SLAs)
- Provide timely updates to internal stakeholders and Customer Care teams
- Handle operational exceptions and escalate critical issues where required
- Maintain accurate system updates and documentation throughout shipment lifecycle
- Support structured shift handovers with clear and detailed status updates
- Ensure adherence to compliance, security, and QSHE standards
- Work collaboratively within a high-pressure, 24/7 operational environment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What we would like you to bring
- Experience in time-critical logistics, express, or freight forwarding operations preferred
- Ability to work under pressure and manage high-priority shipments simultaneously
- Strong problem-solving and decision-making skills
- Excellent communication and coordination abilities
- High attention to detail and accuracy
- Proactive and responsive approach to operational challenges
- IT literacy
- Flexibility to work a 4 on / 4 off shift pattern (06:00 18:00)
What's in it for you
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 26 days holidays plus bank holidays
- 2 volunteering days per year
- 3 x Life Assurance Option if you join the KN Route2 pension scheme
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
- Enhanced Maternity/Paternity Leave
- Childcare Vouchers
- Cycle to work scheme
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
- Refer a friend scheme
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
LNKD1_UKTJ
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills