ELC Beauty LLC
Tom Ford & Balmain Beauty - Business Manager - 37.5 hours - Selfridges London
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Store/Retail/Counter Manager
About the Role
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach, and develop our team of Sales Associates, ensuring achievement of sales, customer service, and operational targets.
This is an exceptional opportunity to be the Chief Executive Officer of your own store. You will hold total accountability for:
- Creating and executing an agile business plan
- Recruiting and retaining customers through:
- Strategic targeting
- Impactful in-store events
- Exceptional customer relationship management
- Leading a high-performing team
This role is ideal if you are:
- An ambitious self-starter with a flair for business planning
- Passionate about coaching others to reach their full potential
- Enthusiastic about starting a long-term, fulfilling career in prestige beauty
Many of our field executives and senior managers began their careers at point of sale. This first-level management role will expose you to essential skills for progression in the beauty industry, including:
- Business planning
- Consumer insights
- Event management
- Customer relationship management
- Frontline marketing
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We celebrate diversity of thought and people and offer:
- Progressive career opportunities
- Outstanding training and development
- Competitive remuneration and benefits
Responsibilities
A successful candidate will:
- Lead, coach, and develop a team of Sales Associates
- Achieve sales, customer service, and operational targets
- Develop and execute a dynamic business plan
- Organise and oversee strategic in-store events
- Build and maintain authentic customer relationships
- Manage inventory, facilities, and cash reconciliation
- Conduct staff scheduling and sales analysis
- Operate in a fast-paced, varied work environment, including retail hours (days, nights, weekends, and special events)
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Requirements
Candidate essential requirements:
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Proven retail management, or assistant retail management, experience, preferably within cosmetics
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Prioritisation of inspirational, authentic, and personalised customer service
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Experience in business planning, including:
- Setting sales and customer service targets
- Conducting sales analysis
- Staff scheduling
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Retail operations experience, including:
- Inventory and facilities management
- Cash reconciliation processes
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A proven track record of leading teams to achieve sales and service targets
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Hands-on experience in creating and executing in-store events
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Ability to work flexible retail hours, including days, nights, weekends, and special events
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Familiarity with retail point-of-sale software
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Proficient in Microsoft Office applications
Compliance
Applicants must be able to provide proof of right to live and work in the required country upon interview.
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