MKM Building Supplies
Tool Hire Account Manager
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Tool Hire Account Manager
Hire Account Manager – Tool Hire
MKM is the leading independent builders’ merchant in the UK, established in 1995. With over 143 branches and 3,300+ employees, we pride ourselves on our unique culture and commitment to fostering a diverse, inclusive team that embodies the ‘MKM family’. As we continue to grow, we’re searching for a passionate, energetic, and proven Hire Account Manager to help us expand our customer base and reach even greater success.
About the Role
We’re currently in an exciting phase of expansion, and we want someone who:
- Thrives in a fast-paced environment
- Is results-driven and customer-focused
- Enjoys problem-solving and developing strong customer relationships
- Believes in delivering first-class service to drive business growth
This role is critical to the efficiency of our Tool Hire operations, where your key responsibilities will include:
Key Responsibilities
Sales & Customer Management
- Generate new business and expand existing customer accounts through outstanding customer service.
- Build and maintain profitable customer relationships, ensuring satisfaction, resolving complaints effectively, and promoting MKM as the merchant of choice in your area.
- Process sales orders and delivery schedules with accuracy and promptness.
- Provide specialist product advice and ensure up-to-date knowledge is applied in conversations.
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Operational & Financial Management
- Day-to-day management of the depot site, including:
- Overseeing team performance
- Ensuring stock levels are optimised
- Conducting weekly/monthly sales and stock reporting
- Managing cash/till and card payment processing
- Inventory control:
- Verify incoming goods against delivery tickets
- Participate in regular stock takes
- Maintain accurate maintenance records for hired products
Health & Safety Compliance
- Uphold safety for yourself, colleagues, and customers—Health & Safety certification is essential.
- Ensure all hired products meet maintenance and safety requirements.
- Follow Tool Hire H&S procedures rigorously.
Administration & Support
- Prepare and coordinate Tool Hire reports (focus on Health & Safety compliance).
- Support company initiatives aimed at improving customer experience.
- Communicate local market insights to help drive strategic growth.
Corporate Reputation & Service Excellence
- Deliver all responsibilities with integrity, ensuring the company maintains a strong reputation.
- Safely load/unload equipment while adhering to company standards.
Essential Qualifications & Skills
- Full, clean driving licence (a preference).
- Market/product knowledge in the hire sector.
- Experience in a sales/customer-facing role with a proven track record.
- Strong customer service orientation and ability to build and maintain relationships.
- Flexible, proactive, and team-oriented.
- Excellent organisation and stock management skills.
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Desirable (but not mandatory)
- GCSEs (or equivalents) in Maths and English.
- IT literacy (familiarity with common office software).
- Working knowledge of relevant H&S legislation.
Benefits Package
MKM offers a competitive and generous benefits package to support your success:
- Competitive salary + generous discretionary bonus scheme.
- Substantial staff discounts (discounts apply to tools, materials, and more).
- Training and development opportunities tailored to your career growth.
- Holiday scheme rewarding long-service employees.
- Holiday Purchase Scheme.
- Perkbox discounts (retail, dining, travel, and entertainment perks).
- Contributory pension scheme.
- Financial Planning Support.
- Cycle-to-work scheme.
- On-site free parking.
- Expanded parental leave:
- Enhanced Maternity
- Enhanced Paternity
- Employee Assistance Programme (EAP) and Mental Health Support.
Additional Notes
This role requires alternate Saturday mornings. For inquiries, contact: 01482 262280.
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